Front of property

Reviews of Aerotel London Heathrow T2 & T3

3 out of 5
Aerotel London Heathrow T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

Reviews

8.4

Very good

Rating 10 - Excellent. 891 out of 1811 reviews" "
Rating 8 - Good. 523 out of 1811 reviews" "
Rating 6 - Okay. 220 out of 1811 reviews" "
Rating 4 - Poor. 113 out of 1811 reviews" "
Rating 2 - Terrible. 64 out of 1811 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, though quite small. But it was very well laid out and had everything we needed. A good option if you don’t want to deal with shuttles.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 2 May 2024
Dear Natalie,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything from its convenient location within the airport, wonderful shower, small yet efficient room and furnishings, friendy, courteous staff, wonderful selection of organic, gluten free, and other incredibly healthy meals located next door to hotel at M & S Store plus a wonderful Italian Café across from M& S Store.
Stayed 2 nights in Apr 2024
Response from Night Manager on 2 May 2024
Dear Kathleen,Thank you for your rating and it is pleasure to read your wonderful review. We are pleased that you had an enjoyable stay and that you liked the Hotel. We look forward to welcoming you in the near future.Kind RegardsJackie Underwood

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was clean and everything worked, lovely shower too. Expensive,no windows, very small room. But hey ,only had to sleep for a few hours in it!
Stayed 1 night in Apr 2024
Response from Night Manager on 2 May 2024
Dear Philip,Thank you for your rating and feedback. . All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are sorry that you found your room small.. We do apologise if you found the hotel too expensive. We hope to see you in the future.Kind regardsJackie Underwood

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless, quiet, short walk to departures. Really comfortable bed
Stayed 1 night in Apr 2024
Response from Night Manager on 1 May 2024
Dear Linda,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit. Kind RegardsJackie Underwood

6/10 Okay

Weiting

Business traveller
Disliked: Property conditions & facilities
The floor and furniture were pretty dirty
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 29 Apr 2024
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards

10/10 Excellent

Michelle, Maldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Night Manager on 30 Apr 2024
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick layover
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 28 Apr 2024
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 27 Apr 2024
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 27 Apr 2024
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
Stayed 1 night in Apr 2024
Response from Night Manager on 25 Apr 2024
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 24 Apr 2024
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Angela

Travelled with family
Liked: Amenities
Very clean and comfy room! Staff friendly!
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 23 Apr 2024
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

David

Great for access to terminal three. Very small rooms at a high price. No restaurant. Very basic. Next time back to Hilton! .
Stayed 1 night in Apr 2024
Response from Night Manager on 25 Apr 2024
Dear David,The Only In-Terminal Hotel Located in Terminal 3 Arrivals. We are sorry if you found your room small. We are a transit hotel and the hotel is designed for travellers by travellers, There is a restaurant located in the departure building on the first floor and there is places to get food inside the arrivals hall. Sorry for the inconvenience caused. Kind RegardsJackie Underwoood

4/10 Poor

Marc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location in terminal great, rooms also ok. Welcoming kind of pushi, not clear talking, almost unfriendly...
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 23 Apr 2024
Dear Marc,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather than get up very early on a Monday to get to Heathrow, we decided to book a room at the Aerotel. It took some time to find the hotel after disembarking from the Heathrow Express. First there are signs, then there aren't signs so you keep walking and hope you can find it. Seeing the final sign at the entrance was a relief. The "lobby" opens right into terminal 3. Check in was lovely, a very nice woman helped us. We had a "family room" with 2 beds and I found the size adequate for two people and 3 large bags. The room was set up with complimentary waters, instant coffee, tea, and hot chocolate. There were also some sandwiches and snacks available for purchase in the lobby. The room was quiet, which was great for our needs. As others have mentioned, there are two green lights in the ceiling and they were a bit distracting. There are no windows, but not a great loss as we just needed to sleep. Beds were comfortable, Towels were very nice, unexpectedly so. Unfortunately the body wash was out in the shower, a minor inconvenience. Getting to terminal 2 was over 20 minutes of walking from the hotel so keep that in mind as you time your departure.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 22 Apr 2024
Dear Anna,Thank you for taking your time for lovely review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. As the hotel concept is ''for travelers designed by travelers for short stay''. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Sulaman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 22 Apr 2024
Dear Sulaman,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Jory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing airport hote! The rooms are spacious and it’s an excellent choice for travelers with long layovers.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 21 Apr 2024
Dear Jory,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards

6/10 Okay

Jan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff on the desk at check in were extremely arrogant and down right rude. I don't expect that from anyone.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 22 Apr 2024
Dear Jan,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Xinyi

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient for a morning flight after a long day. The tv doesn’t work. Otherwise everything is fine and adequate. Quiet. Cozy. The staff are easy.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 19 Apr 2024
Dear Xinyi,Thank you for taking Time for the review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.Please bring any issues to our attention during the stay, we tend to resolve immediately when in-house. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 19 Apr 2024
Dear Jonathan,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a Godsend for me. I had flown into Heathrow from Calif and I was exhausted. I was so happy to see they are in the airport. Staff very friendly and very courteous. from
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 17 Apr 2024
Dear Pamela,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind Regards

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 16 Apr 2024
Dear Simon,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Benefits - Great location, great staff, clean comfortable rooms and easy to get food at M&S in the terminal. Nice lounge area to eat in as rooms are small and have no windows. Bright green ceiling lights that stay on all the time and the lack of windows are the downsides for this hotel.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 14 Apr 2024
Dear Jeremy,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your high rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Yoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 14 Apr 2024
Dear Yoanna,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Night Manager on 16 Apr 2024
Dear Joel, Thank you for your rating. We would be grateful that next time you could leave us feedback on your experience of Aerotel. We look forward to welcoming you again in the future.Kind RegardsJackie Underwood

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
I think for price you pay you would expect more but convenience and stress free day on the day of the trip is what appealed to me to stay here. Traveling 2 hours on the day of flight that’s not for me as so many thing could go wrong. I would most definitely stay here again ☺️
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on 14 Apr 2024
Dear Ewa,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel along the ring around Cologne. Great dining nearby, and the DOM a short walk away.
Stayed 1 night in Apr 2024
Response from Night Manager on 16 Apr 2024
Dear Edward,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind RegardsJackie Underwood

10/10 Excellent

Phyllis, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 14 Apr 2024
Dear Phyllis,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your 5 star rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Daniel, Moscow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. I had a minor issue with my room and I was moved immediately - plus they responded quickly. First room I was in did not have any air conditioning and was quite warm. Rooms were clean, very functional and the location for a 14 hour night layover could not have been better.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 13 Apr 2024
Dear Daniel,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to next flight
Stayed 1 night in Apr 2024
Response from Night Manager on 12 Apr 2024
Dear Gerry,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you liked the location of the hotel, our location gives you the peace of mind that you will make your flight and that you will be well rested before the next leg of your journey. We look forward to greeting you in the near future.Kind RegardsJackie Underwood

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Night Manager on 16 Apr 2024
Dear Mark,Thank you for taking the time to rate your stay at Aerotel. We would be grateful that next time you could leave us feedback on your experience of Aerotel London Heathrow.Kind RegardsJackie Underwood

10/10 Excellent

DOROTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service..
Stayed 2 nights in Apr 2024
Response from Anand on 10 Apr 2024
Dear Dorothy,Thanks you so much for your 5/5 review. It means a lot for us as a Hotel service provider. We welcome you back on your next stay with us. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 Excellent

Pangkhum

Stayed 1 night in Apr 2024
Response from Night Manager on 1 May 2024
Dear Pangkhum,Thank you for you high rating. We hope on your next visit you can tell us how it was. We look forward to welcoming you in the near future.Kind RegardsJackie Underwood

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all Around. Staff very helpful. Room wasvery clean great shower and comfortable bed
Stayed 1 night in Apr 2024
Response from Night Manager on 12 Apr 2024
Dear Anne,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you had a pleasant stay. We hope to welcome you again!Kind RegardsJackie Underwood

4/10 Poor

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room VERY small. If you had more than 1 case you had no room to move. Also electronic air con device back light very bright changing constantly between red, blue and green. So bright couldn't sleep. Not the idea of booking a bed!!
Stayed 1 night in Apr 2024
Response from Night Manager on 10 Apr 2024
Dear Barry, We have taken note of your comments and will resolve the issue at the earliest convenience. We have a manager on duty 24/7 and had you spoken with them we could have room moved you to make you more comfortable. We at Aerotel would like our guest to be happy and this is paramount to us. We hope that you will give us another chance in the future.Kind RegardsJackie Underwood

8/10 Good

Joelle, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a Heathrow overnight. Room did not have a window so felt a bit like a cavern but all is comfortable, quiet and convenient.
Stayed 1 night in Apr 2024
Response from Anand on 7 Apr 2024
Dear Joelle,Thanks you so much for your 4/5 review.It means a lot for us. Our premises not to have window because of Heathrow security reason, we really apologies for this inconvenience. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 26 Apr 2024
Dear Brenda,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

??

Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 26 Apr 2024
Dear Guest,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

Stephen

I’d have to say trying to sleep in a hot room (there was only a heater, no cooling mechanism) with no window was not conducive to sleeping. Great location though.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 5 Apr 2024
Dear Stephen, Thank you for taking time for your review, and we understand and respect your concerns for no windows. Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. In future, request to reached out to our Manager on Duty to resolve the issue for air-conditioning. I hope that you will give us another chance in the future.

6/10 Okay

Alisa, Milwaukee

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very convenient but expected more for the price of stay. The bathroom and room fixtures weren’t very clean, and towels smelled unpleasant. The staff were courteous.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 5 Apr 2024
Dear Alisa, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. In future, request to reached out to our Manager on Duty to resolve the issue during your stay. I hope that you will give us another chance in the future.

10/10 Excellent

antony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellant position for terminal 3 just a very short walk and easy walking from central bus station
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on 5 Apr 2024
Dear Antony, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards and serve our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Terence

Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 23 Apr 2024
Dear Terence,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Property conditions & facilities
- Hard to find - TINY rooms. Quite literally smaller than my closet at home, No Hyperbole. - Shower floods outward - Zero windows - it's a tiny shoebox - No Climate control, Room is VERY hot - Lots of overly bright lights/electronics in the room that make it hard to sleep, - Staff on phone had very thick accents and were impossible to understand. Never Ever Again,
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 5 Apr 2024
Dear Matt,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your 2 star rating. We will escalate your concern regarding A/C control panel & shower floods to relevant departments.Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. Rest assured, our staff members are always professional being respectfully multicultural. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really helped to have a comfortable place to sleep overnight at LHR. The staff could not have been more supportive and friendly. We realized at 10 pm we didn’t have the proper adapter needed for our CPAP and staff told us about a store closing soon that had what we needed. We were grateful for these accommodations.
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 1 Apr 2024
Dear Anthony,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us, and helpful staff. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Jacqueline, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The help from the staff.
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 1 Apr 2024
Dear GuestGreetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us, and our helpful staff. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

Cynthia D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing to eat anywhere around there after 9pm
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on 1 Apr 2024
Dear Cynthia, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsOur location is perfect for those that want to have a hassle free holiday and not to have to worry about getting up early to leave for the airport. We have 24/7 food and drink option at reception also cafe and mini mart just 1 minute walk from or reception. We look forward to greeting you again in the future.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Mar 2024
Response from Night Manager on 30 Mar 2024
Dear Gillian,Thank you for your high rating and feedback on our service. We are pleased you had a pleasant stay.Kind RegardsJackie Underwood

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Asad U. - Duty Manager on 17 Apr 2024
Dear Paul,Thank you for your high rating. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.

10/10 Excellent

Lyndsay, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, compact room perfect to rest your head during a layover. Located in T3 it's ideally placed for flights from that terminal. Well maintained and clean, with high quality toiletries. No restaurant, but snacks are available, with a lounge area to enjoy them. I will be using Aerotel again.
Stayed 1 night in Mar 2024
Response from Asad U. - Duty Manager on 29 Mar 2024
Dear Lyndsay, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for terminal 3
Stayed 1 night in Mar 2024
Response from Asad U. - Duty Manager on 29 Mar 2024
Dear Steve,Thank you for your rating. We look forward to you returning in the future.