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Reviews of Leonardo Royal London Tower Bridge

4 out of 5
Leonardo Royal London Tower Bridge
45 Prescot Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1166 out of 2126 reviews" "
Rating 8 - Good. 554 out of 2126 reviews" "
Rating 6 - Okay. 212 out of 2126 reviews" "
Rating 4 - Poor. 122 out of 2126 reviews" "
Rating 2 - Terrible. 72 out of 2126 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators need maintenance
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Silvia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Arun Gundlapuri

6/10 Okay

Dinesh

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The location of the property was good, walking distance from Tower of London and restaurants. However the room service was non existent and one of the two elevators was not working and we had to wait several minutes just to get up and down.
Stayed 8 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

6/10 Okay

Donna S, Cambria Heights

Travelled with family
Disliked: Staff & service
We weren’t greeted with even a hello from the staff at the front door . Arrived before check in and was told to give our bags to concierge . Waited in the room but the bags never arrived. Called the front desk and was told they never received the bag ticket . Went down to the front desk and asked where our bags were . Went to the bag room where our bags were with the ticket sitting on the shelf . Housekeeping knocked on the door twice even though the dnd sign was on the door . The light switches were a bit confusing . The room was nice on the 4th floor . We were in and out town so not much interaction with the hotel itself . Shower was nice and hot . Acceptable accommodations but nothing spectacular. Probably wouldn’t stay there again but it was ok
Stayed 5 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donna,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent also the staff was very accommodating
Stayed 4 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Veronica,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

8/10 Good

Rui Cheng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Walkable distance to train stations. Spacious room.
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Rui Cheng,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Lucy

Stayed 1 night in Apr 2024
Response from AG on 29 Apr 2024
Dear Lucy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Tamara, Western Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me.
Stayed 2 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Tamara,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

hemang

Liked: Cleanliness, staff & service
Great
Stayed 5 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Hemang,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

4/10 Poor

Charlotte

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were moved room 3 times, it wasn’t clean as stuff was still left from the previous guests even though we had been told the cleaners had just been in. We were there for four days and no one came up to clean or change our bedding once. We had dried blood staines on the bedding. The mini fridge wasn’t working, we were given a room for wheelchair access with the worst shower and we had to use the changing room showers downstairs in the pool area. The only good part about our stay was the bar area and the bartenders
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Charlotte,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at LLT_operations@leonardohotels.com.Sincerely,Mia HarrisGuest Relations

8/10 Good

Niall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Niall,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Rafael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Rafael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property service convening in the right area close to all the sites. Easy to get to trains, but parking is none!! But I’ll will stay there my next time there always
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anthony,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location . Bedrooms clean and roomy
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anne,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

2/10 Terrible

Jade

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Found dirty underwear under my pillow
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Jade,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at LLT_operations@leonardohotels.comSincerely,Mia HarrisGuest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with a modern and fresh decor. Had a great bar and restaurant. The facilities for relaxation such as the pool and spa were excellent. The room was spacious and luxurious.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Lawrence, Post Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and the staff was very friendly and helpful. The morning breakfast service was excellent and the chief who made the omelette in the morning was excellent. The room was very spacious and very clean and comfortable. This was the nicest hotel I’ve ever stayed in while in London. I would definitely recommend staying there again when I’m back in London.
Stayed 14 nights in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Lawrence,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit and bottle of wine were a nice touch.
Stayed 6 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Chad,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Egor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, loved it!! Splendid service
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Egor,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very spacious and clean bedroom and bathroom.
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Katie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Stanislav

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property numerous times and always love to return. I love the amazing swimming pool and the cozy ambient. Also a great location - short walk to the Tower of London and to the St Paul's Cathedral and great transport links.
Stayed 4 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Stanislav,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anna,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful welcome with sparkling wine, and lovely facilities. The staff was friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Melody,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Joanna M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Joanna,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Donay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was really nice. The room was a good size with good amenities. Bed was comfy. The lifts are INSANELY annoying :’) Have had tube rides warmer than the hot tub.
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donnay,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Amy

Stayed 6 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel with nice pool and spa in central location
Stayed 1 night in Apr 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, amenities
Overall a decent stay. The kettle and coffee machine both leaked. Both days the soap dispenser in the shower wasnt filled and I was surprised there wasn't conditioner available. Long waits for the elevators at times. I'm not sure the hotel was worth what we paid for it.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

amschel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 4* hotel, some rooms have poor views, and when i say poor i mean the hotel brick wall.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Amschel,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Archie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Archie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Talia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Talia,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Kane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room swimming pool
Stayed 4 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Shower should be maintained better
Stayed 2 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was much better than the last. I was upgraded and on the evening my bed was turned over with a biscuit left. It was quiet and overall it was a enjoyable stay. Would recommend
Stayed 1 night in Mar 2024
Response from Arun on 31 Mar 2024
Dear Janette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri,Guest Relationstower_guestrelations@leonardohotels.com

6/10 Okay

FABIAN

Travelled with family
Liked: Property conditions & facilities
I would have rated this hotel much more favorably had the lifts (elevators) and in-room TV viewing options had not been so terrible. At times the wait time for the lift could easily be 10 minutes. Simply did not work properly. TV reception horrible as well (unacceptable anywhere with today’s high end tech availability).
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Fabian,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

6/10 Okay

Stephanie, Gastonia

Liked: Cleanliness, amenities, property conditions & facilities
The property is nice, and close to the Tower of London and some public transit stations. The bed was somewhat uncomfortable and you can hear through the walls pretty easily. What I was mostly unimpressed with was the staff. I accepted an offer prior to my stay for an early check in (for 40 pounds extra) and when I got there exhausted from an overnight flight, there were no rooms available. I was told the concierge could hold my bags and “I could go explore somewhere for 4 hours until rooms were ready.” I never once had housekeeping come into my room for any reason throughout my stay even though I saw them out and about - generally huddled together giggling. And finally, on my final night my phone was stolen and I needed to make some calls to get travel plans back home switched around. I was allowed to use the hotel phone, but just kept being stared at like I was a nuisance. My mom and boyfriend kept trying to call my room that evening and no one at the front desk would even answer phones to put them through. It took me literally an hour to get someone to answer the phone just to schedule a wake up call. While the property and spa are nice, it certainly doesn’t make up for the staff. Head concierge Frank is lovely, the restaurant was great, but the rest of the staff I encountered left a bit to be desired.
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Stephanie,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough space or seats around the pool.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Kevin,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Hotel went the extra mile for guests. Little treats offered in reception through the day. Celebration acknowledged in the room. Great room and great staff.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Amritta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Amritta,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Chris,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Jade

Stayed 3 nights in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Jade,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Vanetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, food was good. Perfect location
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Vanetta,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Tatiana

Liked: Staff & service, amenities, property conditions & facilities
My stay was pretty great the only thing negative is that when I walked into the room it smelled like someone had just gone and done a workout (very sweaty). Other than that though it was a good stay.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Tatiana,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the hotel was very reasonable (circa $134 before tax). The bed was one of the most comfortable that I have ever slept in and I wish that I'd asked the name of the mattress brand. As a swimmer, it is rare to find a 25 meter lap pool.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice hotel and very good for the price but night staff were rather rude and moody
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Matthew,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Amo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Helpful staff. Clean. Great breakfast. Will book again
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Amo,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Lester,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Rachael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay in a good location
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Rachel,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Kasey,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very friendly
Stayed 6 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Lucien,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Katrina, seattle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a good stay but the front elevators were not working properly and it was a nightmare to get to the ground floor from our 7th floor room. Luckily staff told us about the other set of elevators.
Stayed 3 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Katrina,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk