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"Bathroom in room floor was not cleaned well"

"The room was clean. Excellent customer service! The airport shuttle was great! Highly recommend!"

"Staff "

"Everyone was amazing"

"Excellent staff. Beautiful. Close to LAX. Shuttles don't run all night. Needed a right to the airport at 3am and had to get an uber. Just fyi. Everything else was perfection. "

"Very clean hotel/rooms everyone was kind and attentive. "

"Food not good "

"Part 1 - I'm someone who is a regular 9-5 worker who wanted to splurge on her mom for her bday. Overall, the place is nice. But, for paying almost $1K for just 2 nights (yes, even if it was an Ocean View Room), there are some things that I feel should not be an issue. The view from the 1st level balcony was obstructed. We were in the corner, next to the pool. (Specifically rm 4107). Don't ask for that room if you don't want people walking right in front of your balcony because the gate to the pool and cabanas is right there). To see The Queen Mary from your balcony you have to walk out away from your balcony, look to the right and THEN it's there. But it would be been nice to know that. I wouldve asked for an unobstructed view. They do not tell you that when they give you the room. Also, for paying almost $1k for 2 nights, The vending machines should work. And be filled IF they work. I also shouldn't have to ask for the robes/slippers that were supposed to be in the room already. (I asked for both, they just gave me the robes. They did not bring slippers). They said it's only if available and upon request. The website does not say that. Whoever took the pictures for the site, BRAVO! As higher end as it's portrayed through pictures, you would think they would provide enough luggage carriers. Nope. Bed in room 4107(which is also a connecting room..did not want that) literally makes noise every time you move. Walls are thin....you can hear snoring even when it wasn't loud. "

"This was a great room for a quick one-night stop over. It was clean but run down and smelled musty. For me, that was still acceptable for the price, the proximity to LAX and the short stay. "