Country Houses in Malvern Hills District

"We were very pleased with our choice of hotel. Very comfortable room and good breakfast, which was well organised even though it was busy."

"Great budget option for a night in Birmingham"

"Great location close to bars, restaurants and multiple nightlife options. Secure carpark next door"

"Ants in the bedroom and on the bed"

"Staff were lovely, very helpful and friendly. Breakfast was delicious with plenty of choice. Room was very clean and had everything we needed"

"Very clean room and more modern than expected. Good location with easy parking. Very good breakfast. "

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"The hotel is well located for all attractions and offers a comfortable stay. Breakfast being included was great as was the selection on offer."

"So we turned up to be told that the air conditioning had been Brocken for at least two weeks and our room was like a sauna. We were taken to our room as we would be prepared to stay but it really was so hot that we couldn’t breathe . Why weren’t we told of this before hand ? The girl on reception was very helpful and advised us and helped find an alternative accommodation and sent an email to hotels.com explaining the situation. None of this was our fault. Finally somebody from hotels. Com phoned us at 10pm but by then we were in the utilita arena at a concert so couldn’t possibly hear . We were then called back at 2.30am can you imagine what went through our heads at that time of night especially with frail elderly parents . WE managed to phone you back at 9.30am and got cut off before we could speak to anyone . This is very concerning and in my opinion very unprofessional. We have also been left out of pocket for something that was completely out of our control and could have easily been sorted out before hand …..,,,,"