2/10 Sangat Buruk
Jamie
Bepergian dalam rombongan
5 Okt 2025
Tidak Disukai: Staf & layanan
Warning to fellow travelers: Avoid Expedia & HOPP Inn Manila
I was booked into the wrong HOPP Inn location in Manila via Expedia — meant to stay at Makati with my group, but ended up booked at Ermita due to confusing listings. Tried to cancel via the Expedia app (which failed multiple times), and after 45 mins of back-and-forth with hotel staff and slow online support, I was told to pay again directly and get a refund later.
I did exactly that. But once home, Expedia denied the refund, claiming HOPP Inn Makati said, I was a “no-show” — despite chat logs and hotel staff confirming the switch. Both Expedia and HOPP Inn have failed to honor the agreement made at the time.
It’s not about the money — it’s about principle. I was misled, inconvenienced, and ultimately ignored. I won’t be using Expedia or staying at HOPP Inn again, and I hope this post helps others avoid the same dishonest treatment.
#Expedia #HOPPInn #TravelWarning #CustomerServiceFail #TravelTips
Jamie
Menginap 2 malam pada bulan September 2025