Search Hotels Near Mentor Marsh - Carol H. Sweet Nature Center, Cleveland

"Clean room"

"The staff was kind and helpful. It was a beautiful hotel. There was plenty of things to do around the hotel as well. "

"“Budget “ room with extremely shabby furnishings and damaged walls was also not cleaned well. I was upgraded to an equivalent “deluxe “ room at no additional cost- normally an extra $6. Deluxe was same size room with shabby furnishings, a very old hair dryer and a bit cleaner. "

"facilities and staff all very good. excellent water pressure in the shower. Negative is toilet paper to thin"

"Nothing negative to say "

"The individuals at the front desk were polite and friendly. But housekeeping was unprofessional. We noticed a bloodlike stain on a pillowcase. We took the pillow off the bed, contacted housekeeping stating the problem they said they would be right up,but they never showed up. We called down to the front desk and the person who answered said that she has been trying to contact housekeeping for an hour but to no avail…Unacceptable. Long story short, I had to physically go downstairs to get fresh bedding and I HAD TO MAKE MY BED MYSELF. UNACCEPTABLE. "

"Not very safe "

"The elevator did not work"

"We absolutely loved our stay. We attended the Cavs game and it was literally a walk across the street. Valet parking was a plus. We did visit the restaurant/bar and the food was great. All staff members were very pleasant. We will definitely be planning another trip soon."