Search Hotels Near Mexican Heritage Plaza, San Jose

"Reception staff should be helpful when my visa didn't work with tap. Rather than laughing at my situation after a stressful trip and tell me there is no other choice than calling ur bank to activate the tap. I repeated that my tap doesn't work and insert the card works but the staff keeping denying saying it won't work. Finally after repeated call: "Can I at least try to insert it?" was able to do it and it worked. I'm a bit disapointed with the staff service. I was in a 3 stars hotel in SFO and they were so welcoming. I guess staff being snob thinking they are highly rated forgot the down to earth basic service quality."

"The rooms were really clean and staff was amazing."

"The staff were very friendly and the hotel smelled clean. They offered lemon water in the lobby and check in was simple. The room was mostly clean and spacious, the window was left open. I thought the shower was clean until I started to step in and noticed the floor was filthy gray. The carpet was a bit crunchy, the bed was comfortable and the tiled entry seemed clean."

"We stayed here for 2 days and i noticed a few reviews that had me questioning my decision in booking it. But it was better than i expected. Small issues were the ice machines not working and the one in the lobby was empty. The elevators were so slow we have to take the stairs that lead outside behind the hotel. The positive were the rooms were clean, they gave us water bottles when we checked in and the breakfast was SO GOOD. So many options for their continental breakfast that was restaurant tasting. The staff were really friendly especially when we checked in. Location was amazing we had a show at SJ improv and holo holo. Both were very short walks. We would stay here again for sure. "

"The hotel room is super clean and spacious. The staffs are friendly and helpful. It is very convenient; near San Jose Airport. It provides free bus shuttle, great driver. I will book the same hotel if I need to travel to San Jose. Thank you."

"Our waiter this morning was amazing, Location was across the street from where we needed to be. Those are my positives. Lost power early this am which caused this crazy beeping sound waking us up. Front desk didn’t seem to care one bit. And now what I will always mark a hotel down on NO Freaking HOT water in shower. After a freezing concert outside all I wanted was to take a hot bath(I know I’m strange I use bathtubs in hotels) no hot water like barely luke warm. Tried again this am to shower and same thing. So took a cold shower. No one else in our room shower before our long drive home. Very disappointed for 300 dollars a night you would think you would get Hot water"

"Breakfast buffet was overpriced and pretty lame"

"Loved it"

"I really enjoyed my stay and will definitely stay again! Clean, well appointed, great staff!"