Cari Resor di Milan

"N"

"The person that signed us in was super friendly and helpful. The rooms were clean and the beds were comfortable. The breakfast was very good."

"I already explained"

"We had booked a nonsmoking room but then got confirmation of smoking room. Was told no nonsmoking rooms left as were booked solid. You could tell by the cars in lot and people in casino and hotel they were not booked solid. We arrived there at 5:00 pm and were told that our room was not ready as still cleaning when check in was at 4:00 pm. This was very disappointing as we had driven all day. We were told that staff had until 7:00 pm to clean rooms. We did not get a room until close to 7:00 pm. ...

"After traveling all day we got to the Hillcrest only to find out they did not have all of our rooms. They tried to get us to share the room they had. No phone call to let us know ahead of time. No help in finding us another room. Their thought was that I reserved 4 rooms and they only had 3, that I should still take the 3 rooms because I reserved them. We ended up at going back north to a hotel we passed 30 miles before. Very unhappy that Expedia would even list this property."