Search Hotels in Mount Salem, Montego Bay

"Everyone had the best time here for my 30th birthday. Great quality food and staff that went above and beyond to make our vacation special. Having access to Secrets took everything up a notch. There were minor issues with the room but the staff made sure they were addressed as soon as possible. I'll definitely be back! "

"Property was good, food was aseome some of the workers are rude but other than that we had a reallu good time"

"Great stay!"

"The people were nice"

"I loved this hotel. I cant wait to see it once all the renovations are done. Its very warm an welcoming. The cats was a added plus they are so friendly. The beach is beautiful an kid friendly the pool as well. The food was ok the service was wonderful from the bartenders to house keeping everything was great. I will definitely be returning. My suggestions would be have more activities for the kids keep pool open at least to dusk instead of 6pm an more kid snacks like cupcakes popcorn chips. The hip strip is a $30 taxi ride which to me is a lil too much for a 10 min ride but over all 10/10 see u guys in 6 months"

"My family and I loved our stay at Jewel Grande even though there were some things they need to improve. First, the staff were excellent. They were kind, friendly and very helpful. Our butlers Denton and Aston were wonderful. We were celebrating my daughter's 16th birthday and Aston went out of his way to decorate our room and door. He also had the staff at the restaurant sing Happy Birthday to her and present her with a cake. They made sure we had transportation anywhere we wanted to go. They were great! Security was great also. We felt very safe. Our only concerns were housekeeping, the condition of the room and the air conditioning. The room was huge and we loved the space but the room was not clean to ou liking. The floors were dirty and the cushions on the patio furniture had large stains. The bedroom windows were very dirty. As if they've never been cleaned. We requested to have the cushions changed but housekeeping never changed them even though they said they would. The room only got a little cool at night. During the day the room was only slightly cooler than outside. They tell you to keep the patio doors closed but that doesn't help. There was only one elevator working and the areas near the elevator was extremely hot. They need to invest in updating the entire property not just one building. Transportation was also an issue. They should provide shuttle service at least to some of the local attractions. We had to pay for a ca eytime we wanted to go right down the "

"Great service "