Aparthotels in Nishitama District

"I booked the Knot for my brother and my mom on their trip to Japan. Their trip was broken into three parts - I booked the Knot for their initial stay and at the end of their Japan tour. On the initial stay - they had rave reviews. The food, stay, etc. exceeded their expectations. However, the bathroom in the room has a step and this was at times challenging for my mom who has mobility issues. Other than that, they loved their stay. The issue was their last leg of the trip. When they returned to the hotel they had a new room. My mom described this room as a makeshift closet - dusty, dirty, small and noisy. It is interesting because I paid a greater amount for this night as it landed on a weekend but it made their overall experience terrible and they left feeling they would never go back again. It is really unfortunate because I think it depends on what room you get and clearly that’s a Wild card. "

"The room appears smaller than shown on photos. We booked a room for 2 adults and 2 kids but there was barely space to open up 2 pieces of luggage. The front desk area is nicely decorated and sparkling. However the room is a bit dated especially the toilet. Breakfast was amazing though with many choices and delicious. If you want to get to the hotel from Omiya station, you can go through the shopping mall with an elevator access, otherwise you need to go down a flight of stairs outside. Overall it was okay for our 1 night stay, if longer it wouldn’t be comfortable due to the small room."

"The beds and the pillow are uncomfortable but everything else is top tier "

"Amazing staff, clean rooms, great breakfast and gym"

"We stayed for one night and it was an amazing experience. We got the city view of Tokyo love love love ! "

"A great place to stay if you want to avoid the circus atmosphere at Shinjuku's Kabuchiko, which is only 20 minutes away walking. Also much more affordable than the big Hilton and Hyatt hotels nearby. The room was clean and the staff were very nice. The breakfast at the Hearth restaurant is excellent and convenient. Overall, it's a fantastic hotel for the price. "

"The pool access is a paid service and it was not in booking details. The hotel room was cleaned every 3 days which I do appreciate although the rooms can be bigger for the pricing we were paying for. On days when room cleaning service is not performed you still get clean towels. Laundry access only have 6 washers and dryers and honestly it was pretty expensive as they weren’t huge washers. Staff were friendly and they offer luggage storage before check in and after but one thing I didn’t like was when they charged for making domestic phone calls and did not write that explicitly. The staff can be more engaging and help with bookings during our stay as we wanted to book oil massages and made us call ourselves even though there was a language barrier. The other hotels we stay at performed these practices in which we believe are actions of above and beyond. "

"Did not use laundry service, good shops locations. Bathroom not senior friendly, needs walkin showers"

"Small cramped rooms with step up bathroom. A real budget option that is not value for money. Good location but full of cheap tour groups with over an hours wait to check in. We cancelled our 5 night booking after one night and paid a penalty. Definitely not suitable for a family or persons with mobility issues which is not detailed anywhere on the site and is not considered a reason to cancel without penalty."