"We booked this hotel in part because of the advertised on-site restaurant. We learned at check-in that there was now only a bar and no food was served there. When we got to our room, there was only one towel. The lady at the front desk was rude when we went to ask for more towels. I did not get her name but she was wearing an oxygen canula. She said they only service rooms after three full days of stay or when someone checks out. The other ladies at the front desk were super friendly. Our room keys stopped working on the second day of our stay and the staff had trouble reprogramming the keys. We were told that the new owner of the hotel changed the software and it was not working. The best part of all was when we got stuck in the elevator. We pushed the button to call for help. No one answered. Someone was finally able to get the door to open from the outside. I immediately went to the front desk. There was a tall gentleman there with dark hair and a beard that was wearing a suit. He appeared to be handing out checks to staff. I had to wait for him to tell a young lady how pretty her hair was before he acknowledged me. I told him what happened. He said "Oh that must have been what the call was." I said yes, we were stuck in the elevator for several minutes. He acted like I was bothering him but said he would send someone to look at it. Overall, this was a terrible hotel stay. "
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