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"Great location, Lovely staff, Clean rooms.. Will go back definitely."

"Clean and great breakfast "

"The property is immaculately maintained, there is an abundance of restaurants on offer and their buffet style breakfast was well serviced by staff. My wife and I had two relaxing days strolling along the beach and pathways as well as relaxing by the pool. The tariff was very affordable and value for money. Expedia's communication with the resort made it an effortless check-in."

"Excellent resort. Surrounded by lagoons, which we had access to out of our back door. Outstanding!! Highly maintained property. Great staff that addresses all your needs and excursions. Excellent restaurants. Very relaxed and chill. Indonesia fire shows were excellent as well. The best of the resorts on the southern tip. Highly recommend this resort. "

"I had a fabulous stay at Merusaka. The staff were warm, attentive, and genuinely lovely throughout. My room was beautiful, and housekeeping did an excellent job keeping everything spotless each day. I really appreciated the option of an à la carte breakfast — the food was freshly prepared and the setting felt calm and relaxed. In contrast, the main buffet restaurant was quite crowded, and the variety and quality didn’t quite meet expectations. There were also a noticeable number of flies around the food. That aside, the grounds are stunning and the resort offers a great range of facilities, making it an overall enjoyable stay."

"Had a great stay at this really nice hotel. Food was great, especially the breakfast buffet. Staff all very friendly and helpful."

"The room was clean and huge with a spa in the bathroom. No Netflix access on TV though. Wifi great. Service around the pool could be improved to save having to go up to the bar to order every time. Pool great. Nice Balinese feel to the hotel."

"Over all the properly was very good, very nice breakfast & beautiful pools. Check-in was horrible, we had 3 rooms one was available 1h before Check-in the second room I had to chase up and we checked in 30min past the check-in time. The third room wasn't available until 2.5h past the check-in time without any explanation. I had to ask for the management to explain what had happened without any explanation he extended checkout time for that room by 3h and organised a transfer to our next hotel. Majority of the staff on the floor was very helpful and good but not the check-in stuff. They need to improve the communication skills to the guests as specialy when guests pay top dollar for the stay."

"Beach is great, plenty of comfy loungers and plenty of shade. Our one-bedroom suite was beautifully clean and comfortable, though a bit un-resorty being directly off the hotel lobby. Breakfast outrageously good. Excellent beachside restaurant. Reason I’m not giving 5 stars is because of the incessant construction noise of pneumatic drilling and power-cutting next to the beach, **every** day. I don’t appreciate hotels doing substantial construction, other than basic urgent repairs, while paying guests are present. People think carefully about where to stay for their precious days of relaxation on holiday — they don’t come for power tools. The pools are currently a very weird layout — I don’t understand why the adults-only area seems to be a small portion (the shallower side) of a small pool closest to the reception. Then the pool bar is in a different section immediately at the bottom of the children’s slide (!). There seems to be major new construction work (in addition to the beach-adjacent construction) happening to an area next to the pool, so I really hope they’re expanding the adults-only section and creating some logic to the layout. Our room’s aircon was limited to 22 degrees at coolest (communal controlled-temperature air). We wish we’d taken a smaller room at the Laguna next door — the pools and landscaping there are not just a bit better but on a totally different world-class level. Westin pool area isn’t an appealing place to chill out."