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"Staff amenities "

"Everything I expected from a 5 star hotel . Clean, wonderful staff, beautiful hotlel. The only downside is they should keep kids out of the pool with the bar . "

"Spotless room, very nice staff and excellent facilities"

"The staff was very courteous and made us feel at home. We had a very warm welcome and shout out to team front desk who made my wife's birthday so special by decorating our room, offering us welcome drinks and a cute little cake. Really overwhelmed with their hospitality and professionalism 🙏"

"Great The lagoon is so nice"

"The staff is so kind. Rooms are spacious and clean. Loved our stay! "

"Everything about this resort was wonderful. We stayed in the royal room and it was beautiful and spotlessly cleaned daily. The staff were brilliant, the pools had lots of options for depth and location, the breakfast buffet had everything you could possibly need and the restaurant staff at all the restaurants we visited catered for our food allergies without issue. While slightly south of Nusa Dua, a $5 taxi arranged by the concierge got us to bali collection in 10 minutes. Highly recommend this resort."

"Dear Management Team of The Apurva Kempinski Bali, I would like to take this opportunity to express my sincere appreciation for the exceptional service we received during our recent stay at The Apurva Kempinski Bali. First, my heartfelt thanks go to Miss Fatima from the Reception team. From the moment we arrived, she demonstrated remarkable professionalism, warmth, and efficiency. Her attentive attitude, clear communication, and genuine care made our check-in experience smooth and reassuring, leaving us with a wonderful first impression of the hotel. I would also like to extend special recognition to Mr. Arya, the Food & Beverage Manager at Cliff Lounge. His professionalism, attention to detail, and dedication to guest satisfaction truly stood out. Under his management, the dining experience at Cliff Lounge was not only enjoyable but memorable. His leadership and hospitality greatly enhanced our overall experience. Both Miss Fatima and Mr. Arya exemplify the high standards of service and hospitality that define the Kempinski brand. Their commitment, courtesy, and professionalism made our stay particularly pleasant, and we are truly grateful for their efforts. Please kindly convey our appreciation to them, and thank you for maintaining such an outstanding team. We very much look forward to returning to The Apurva Kempinski Bali in the future. Yours sincerely, Yang Li Room Guest at The Apurva Kempinski Bali 2053"

"Great experience overall! Lagoon villa room and facilities were exceptional. Staff are the heart of the hotel and go above and beyond to make your stay special. We wished we had more time to experience it all. Can’t wait to return. "