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Reviews of SARASA HOTEL Shinsaibashi

3 out of 5
SARASA HOTEL Shinsaibashi
Higashishinsaibashi 1-1-3, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 427 out of 784 reviews" "
Rating 8 - Good. 277 out of 784 reviews" "
Rating 6 - Okay. 59 out of 784 reviews" "
Rating 4 - Poor. 10 out of 784 reviews" "
Rating 2 - Terrible. 11 out of 784 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phuong, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1. The hotel itself was at the exit to a local subway station so getting to and from the hotel was easy and convenient. 2. The staff was very attentive, and even though I didn't speak a lot of Japanese, the staff worked their hardest to communicate with me in English, and I tried to communicate back in Japanese (to the best of my abilities). 3. The breakfast buffet was local Japanese cuisine, and I enjoyed the buffet every morning! 4. The room itself was clean and nice for my intended purpose of traveling around Osaka. The hotel offered limited hotel cleaning, but they were very helpful when I asked for an extra pillow, etc. 5. The neighborhood around the hotel, was quiet and I felt safe. The hotel is also within walking distance from the Shinsaibashi shopping district (around a 5-minute walk) and then once you travel south, you hit Dotonburi (around a 10-minute walk) which was surprising! Cons: 1. None that I can remember Overall, it was a great hotel in terms of the staff and location. I enjoyed staying at this hotel, and I don't mind coming back again in the future when I come back to visit Osaka.
Stayed 9 nights in Apr 2024
Response from SARASA HOTEL Shinsaibashi on 25 Apr 2024
Thank you very much for staying at SARASA HOTEL Shinsaibashi.I was also very happy to read your heartwarming and wonderful comments.Our hotel is located right next to Nagahoribashi Station, making it very convenient for going out for work or sightseeing. Dotonbori and Namba are also within walking distance in about 10 minutes.We also have tourist maps available, so please feel free to ask our staff.Additionally, although our front desk staff are not native English speakers, we continue to train them to be able to speak as many languages as possible, including English, Chinese, and Korean.Of course, we would be happy if you could feel free to talk to our staff in Japanese as well.We have limited guest room cleaning due to environmental concerns. Thank you for your understanding.We also do cleaning services as much as possible according to customer requests.Last but not least, all of our staff will continue to work hard to improve our services to ensure that our guests have a comfortable stay and are satisfied.Please use SARASA HOTEL Shinsaibashi on your next trip to Osaka.We look forward to seeing you.SARASA HOTEL Shinsaibashi

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice budget friendly business hotel. Easy walkable access to local areas, a pleasant 15 walk from Dotonbori etc. Plenty of resturaunts and bars around. Train station is very close. 7/11 right next door. My room was a small but clean single room with a good shower and bed, though the bed was fairly hard. Fridge, TV, desk etc. Breakfast was nice and was always well stocked. Alcoholic and soft drinks available at reception or at the vending machine. Smoking room, vending machine and laundry on 2nd floor. Staff were very friendly. Would stay again.
Response from SARASAHOTEL Shinsaibashi on 24 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel to be budget-friendly and conveniently located, with easy access to local areas and attractions. We're glad you enjoyed the cleanliness of your room and the amenities provided, although we apologize if the bed was firmer than expected. It's great to know that you appreciated our breakfast offerings and the availability of drinks at reception and the vending machine. We're also pleased to hear that our staff provided friendly service throughout your stay. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Ivette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from SARASA HOTEL Shinsaibashi on 30 Jan 2024
Dear sir/madamThank you for your stay and evaluation at SARASA HOTEL Shinsaibashi.We are very pleased to receive a warm evaluation from you.We will continue to do our best to improve our service.We are looking forward to seeing you next time.Your sincerely.SARASA HOTEL ShinsaibashiReception

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area but is quiet loud at night with lot of siren noise during our stay.
Stayed 9 nights in Dec 2023
Response from SARASA HOTEL Shinsaibashi on 22 Dec 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.Our hotel is located in a slightly busy area of downtown,so We sincerely apologize for any inconvenience caused to you.The next time please don't hesitate to contact us,our staff will help you.We are looking forward to seeing you again.If you have any chances, we are looking forward to your reservation and visit.Thank you so much.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good. But the bed and pillow are too hard to sleep.
Stayed 10 nights in Dec 2023
Response from SARASA HOTEL 心斎橋 on 21 Dec 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.We apologize for any inconvenience caused regarding the firmness of the bed and pillows.All the staff feel painful because it is difficult to make immediate improvements. In the future, we will do our best to satisfy you in other aspects,such as further improving customer service and enhancing accommodation plans.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.

10/10 Excellent

Shek Wo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2023
Response from SARASAHOTEL心斎橋/口コミ担当 on 29 Nov 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Simple & Functional for Solo
Great location, close to the popular shopping and street food areas but far enough to not get caught up in the chaos and crowds. A very short walk from Nagahoribashi station and the 7/11 just downstairs is very convenient too. The room was cleaned pretty well. One of the towels had a faded stain. The space was perfect for a solo traveller but as always, there’s not enough clothes hangers. Second floor has laundry and a small manga library. Would definitely stay here again.
Stayed 7 nights in Oct 2023
Response from SARASA HOTEL Shinsaibashi on 29 Nov 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.Our hotel is easily accessible from the station and has been well received by many customers.Also, we apologize for placing a faded stain towels in your room.In the future, we will thoroughly strengthen the inspection of guest rooms.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.

8/10 Good

Ivette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place I recommend
Stayed 7 nights in Oct 2023
Response from SARASA HOTEL Shinsaibashi on 28 Nov 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.From our hotel to Namba and Dotonbori, it's about a 15-minute walk, making it a perfect place for sightseeing.If you have any chances, we are looking forward to your reservation and visit.All the staff will take these opinions seriously and would like to make use of them in the future.

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent 3 stars property near Dontonbori with access to multiple trains/metro lines within minutes. Lots of places to eat and shops to choose from. The service from the front desk staff were efficient and professional. Complimentry coffee service in the lobby available around the clock. A 7-11 is right next door. Highly recommended.
Response from SARASA HOTEL Shinsaibashi on 21 Oct 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.All the staff are very happy with your warm words.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.

10/10 Excellent

NGOC SON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel. Surely will book again.
Stayed 14 nights in Sep 2023
Response from SARAHOTEL心斎橋口コミ担当 on 9 Oct 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.All the staff are very happy with your warm words.We are looking forward to seeing you again.

10/10 Excellent

Myles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, room size massive for being in Japan. Lots of dining, lots of transport 10/10 would recommend.
Stayed 6 nights in Sep 2023
Response from SARASA HOTEL心斎橋 口コミ担当 on 20 Sep 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.All the staff are very happy with your warm words.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.

8/10 Good

Krystal Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from SARASA HOTEL心斎橋 口コミ担当 on 20 Sep 2023
この度は、SARASAHOTEL心斎橋にご宿泊いただきまして、誠にありがとうございます。お忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 またお気づきの点などがございましたら、ご意見を頂戴できたらと思っております。次回もお客様にお会い出来ます日を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Krystal Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with good breakfast! Thank you!
Stayed 3 nights in Sep 2023
Response from SARASA HOTEL心斎橋 口コミ担当 on 20 Sep 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.Compliments to the staff are the most encouraging.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.

8/10 Good

Muoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
everything was fine, very good location except bathroom shower curtain was smelly
Stayed 3 nights in Aug 2023
Response from SARASAHOTEL Shinsaibashi on 30 Aug 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We sincerely apologize for any inconvenience caused by the smell of the shower curtain.In the future, we will thoroughly strengthen the inspection of guest rooms.We will strive to improve facilities and services so that you can spend more comfortably.Thank you for your valuable opinion.

10/10 Excellent

wataru

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property and welcoming people. Free coffee during stay. Very convenient location,
Stayed 1 night in Jun 2023
Response from Reception on 4 Jul 2023
Dear wataruThank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.We are very pleased to receive a warm evaluation from you to the staff.We will continue to do our best to improve our service.Our hotel offers coffee as a welcome drink, which has been well received by many.We really happy to know you enjoyed it.The hotel is located a 0-minute walk from Nagahoribashi Subway Station, and there are many restaurants nearby.Finally,we are looking forward to seeing you again.Sincerely,SARASA HOTEL ShinsaibashiReception

8/10 Good

Chelsea

Stayed 3 nights in Jun 2023
Response from Reception on 4 Jul 2023
Dear ChelseaThank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.We are really happy if you spent great stay with us.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.Sincerely yoursSARASA HOTEL ShinsaibashiReception

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from SARASAHOTEL心斎橋 on 21 May 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.If you have any chances, we are looking forward to your reservation and visit.

8/10 Good

Hwee Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. The bed is quite comfortable.
Stayed 9 nights in Mar 2023
Response from Thank you for staying at SARASAHOTEL Shinsaibashi on 29 Apr 2023
Thank you for staying at SARASAHOTEL Shinsaibashi from among a number of hotels.Thank you for your feedback and comments during your busy time.As long as you feel comfortable at SARASAHOTEL, our staff is happy.In order to be a hotel that customers can choose from now on, all staff will work hard every day. Also, when visiting Osaka, please use SARASA HOTEL Shinsaibashi. All staff are waiting for you.

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Great location - right beside Nagahoribashi subway station, 7-11 & Lawson convenient stores and restaurants nearby. 10-15 mins. walk to Shinsaibashi & Ebisu-Bashi Suji shopping & restaurant districts.
Stayed 5 nights in Apr 2023
Response from SARASA HOTEL Shinsaibashi on 12 Apr 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.The hotel is located a 0-minute walk from Nagahoribashi Subway Station, and there are many restaurants nearby.If you have any chances, we are looking forward to your reservation and visit.SARASA HOTEL Shinsaibashi

10/10 Excellent

Ana

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice!!!
Stayed 6 nights in Mar 2023
Response from SARASA HOTEL Shinsaibashi on 24 Mar 2023
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.We are glad that you were comfortable.If you have any chances, we are looking forward to your reservation and visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Nice staff.
Stayed 4 nights in Mar 2023
Response from SARASA HOTEL Shinsaibashi on 13 Mar 2023
Thank you for staying at SARASA HOTEL Shinsaibashi.Did you have a comfortable stay?Thank you for your compliments regarding our staff.We will continue to do our best to make your stay a wonderful one.If you have another chance, please come to SARASA HOTEL Shinsaibashi.

8/10 Good

Yoon Hee

Liked: Staff & service, amenities, property conditions & facilities
Response from SARASA HOTEL Shinsaibashi on 28 Nov 2023
Thank you for staying at SARASA HOTEL Shinsaibashi.We also appreciate taking your time to post while you are busy.We are looking forward to seeing you again.We will strive to improve facilities and services so that you can spend more comfortably.

6/10 Okay

Wong

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly and helpful. Although we arrived early and were unable to check-in early, the staff helped to shift our luggage to our room when we came back to check in. The area is very convenient as it was right beside the subway and is a short work away from Shinsaibashi shopping district. However, the tap and bath water was abit murky and the staff told us it was normal and safe for drinking when questioned. We placed the rubbish bin outside the room for clearing as instructed as there was no room service. However, it remained uncleared when we returned in the evening.
Response from SARASAHOTEL心斎橋/口コミ担当 on 28 Dec 2022
Thank you very much for using SARASA HOTEL Shinsaibashi from among the many hotels.Regarding the staff, I am very happy to receive words of praise.However, we apologize for the inconvenience caused to our customers because we were not able to collect the garbage. In the future, we intend to thoroughly collect garbage.Thank you very much for your valuable feedback despite the inconvenience caused.All the staff will work hard to ensure that the next time you visit us, you will be even more satisfied.

2/10 Terrible

Larry

Disliked: Staff & service
Breakfast staff are rude to foreign guests. Breakfast "buffet" trays were all empty when I arrived at 830 am. Dont buy the breakfast just go to 7-11 for a much cheaper and better option. Wont be staying at any Sarasa hotels in the future.
Response from SARASA HOTEL Shin-saibashi on 13 Nov 2022
Dear Sir/MadamWe would like to express us sincere apologies for the inappropriate handling of the restaurant staff at our hotel.We take the points you pointed out seriously and will make improvements so that our customers can use our services with satisfaction.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.

6/10 Okay

Florie Mae

Travelled with group
Nothing special to say Just normal accommodations Check in check out that’s it ! They doesn’t do everyday cleaning even change necessities Self service it is
Stayed 2 nights in Sep 2022
Response from SARASA HOTEL Shinsaibashi on 2 Oct 2022
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.We are glad that you were comfortable.If you have any chances, we are looking forward to your reservation and visit.

8/10 Good

Ian

Stayed 3 nights in Jun 2022

10/10 Excellent

Loys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
Quiet, well-located, clean and modern.
Stayed 2 nights in Jun 2022
Response from SARASA HOTEL Shinsaibashi on 7 Jul 2022
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels. We also appreciate taking your time to post while you are busy. We are looking forward to seeing you again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families.
The service was great, the view was nice and the beds were comfortable. The location was super convenient. Overall I would recommend this hotel.
Stayed 3 nights in Dec 2021
Response from SARASA HOTEL Shinsaibashi on 6 Jan 2022
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels. All the staff are very happy with your warm words. We are glad that you were comfortable. We will continue to devote ourselves to creating a hotel where our customers can relax comfortably. Thank you.

10/10 Excellent

Mizuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインの際のホテルマンの方がとても親切な方で温かい気持ちになりました。ありがとうございました。
Stayed 1 night in Dec 2021
Response from SARASA HOTEL 心斎橋 on 18 Dec 2021
Mizuka様 この度はSARASA HOTEL 心斎橋をご利用いただき、誠にありがとうございます。 スタッフの対応につきましてはお褒めの言葉を頂戴し、大変嬉しく存じます。 お褒めの言葉は、何よりの励みとなります。 その他、お気づきの点がございましたら、ご意見をお聞かせいただければと思います。 またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and very nice! I was having trouble with my Heater and the employees quickly moved me to a room with a working heater
Stayed 1 night in Nov 2021
Response from SARASA HOTEL Shinsaibashi on 2 Dec 2021
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy. If you have any chances, we are looking forward to your reservation and visit.

10/10 Excellent

Botejue

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great, friendly and helpful. The room was nice and homely.
Stayed 2 nights in Oct 2021
Response from SARASA HOTEL Shinsaibashi on 29 Oct 2021
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels. Compliments to the staff are the most encouraging. Also, we are glad that you were comfortable. If you have any chances, we are looking forward to your reservation and visit. Have a good day!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from SARASAHOTEL心斎橋 口コミ担当 on 28 Oct 2021
Daniell様 この度は、数あるホテルの中から、SARASAHOTEL心斎橋をご利用いただき誠にありがとうございます。 またお忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 ご滞在中はごゆっくりお過ごしいただけましたでしょうか。 また、Daniell様にお会いできます日を楽しみにしております。 このようなご時世でございますので、お体には何卒お気を付けくださいませ。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near train station and shopping area. Walking distances to Dotonbori and Kuromon market. Good size room but toilet/bathroom a bit on the smaller size. The bathtub is quite high up so have to be careful when you are taking shower. Slight street noises can be heard from the room.
Stayed 4 nights in Dec 2019
Response from SARASA HOTEL Shinsaibashi hirayoshi on 8 Jan 2020
Thank you for staying at Sarasa Hotel Shinsaibashi from many hotels. The staff are pleased as long as you can comfortably stay at SARASAHOTEL. The location of the hotel has been well received by many customers. In addition, the toilet and bathroom were narrow, the height of the bathtub, and the noise caused great inconvenience. Your opinion will be used for future reference. I can not apologize enough. Every staff member works hard every day to become a hotel that customers can choose from. When visiting Osaka, use the Sarasa Hotel Shinsaibashi. All staff are waiting for you. Sarasa Hotel Shinsaibashi Hirayoshi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
Great location right above Nagahoribashi metro station. It's about a 5 min. walk to Shinsaibashi shopping center or a 10-15 min. walk to Dotonburi. Very easy to get around.
Stayed 8 nights in Nov 2019
Response from SARASA HOTEL Shinsaibashi Nagatani on 4 Dec 2019
Thank you very much for staying at our hotel. Did you enjoy Osaka? We are delighted to be able to help you with your trip. Many customers have good reputations for the excellent location just above Nagahoribashi Station. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely happy with my stay until the end of the trip, the service was great, the beds comfy and the facilities more than adequate. All the staff I spoke with were helpful, friendly and very professional.
Stayed 6 nights in Nov 2019
Response from SARASA HOTEL Shinsaibashi Nishikawa on 28 Nov 2019
Thank you for using SARASA HOTEL Shinsaibashi. Thank you again for your contributions during your busy schedule. We will continue to provide customer service and services that will please customers. SARASA HOTEL has 4 stores in Shinsaibashi, Namba, Dotonbori and Shin-Osaka. We look forward to seeing you from the staff.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Liked - the facilities in the bedroom, the courtesy of staff at the reception desk and standard of the daily room housekeeping. Did not like - we found the bathroom rather cramped but this has been our experience in other hotels in Japan
Stayed 8 nights in Nov 2019
Response from SARASA HOTEL Shinsaibashi Ando on 27 Nov 2019
Thank you for staying at SARASA HOTEL Shinsaibashi. Also, thank you for such high ratings and comments. We are very happy. Thank you again for giving me compliments about the staff. We strive to provide better service every day. We look forward to meeting you again. We are waiting for you at SARASA HOTEL Shinsaibashi.

8/10 Good

CarrieY, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. We stayed at the Western and Traditional room, which was good for 5 persons. The hotel is 10 mins walk to Shinsaibashi and about 15 min walk to Dotonburi.
Stayed 6 nights in Oct 2019
Response from SARASA HOTEL Shinsaibashi Imoto on 7 Nov 2019
Thank you very much for staying at SARASA HOTEL Shinsaibashi this time. I would like to thank you once again for having such valuable comments and compliments. Did you enjoy Osaka sightseeing? When you come to Osaka, please come to SARASA HOTEL Shinsaibashi. All the staff are waiting sincerely. Sincerely,

10/10 Excellent

Sorona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from SARASA HOTEL Shinsaibashi Ando on 6 Nov 2019
Thank you for staying at SARASA HOTEL Shinsaibashi! Thank you again for your valuable evaluation. We will do our best to satisfy more customers every day. If you have the opportunity, please stay at SARASA HOTEL Shinsaibashi. SARASA HOTEL is also located in Nanba, Dotonbori and Shinosaka. Please stay overnight according to the place you want to go.

6/10 Okay

chunli

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from SARASA HOTEL Shinsaibashi on 1 Nov 2019
Thank you for staying at SARASAHOTEL Shinsaibashi. We will do our best to provide hospitality for customer satisfaction. We are looking forward to seeing you again. SARASAHOTEL Shinsaibashi Nagatani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars 🌟🌟🌟🌟
Great time 👍 !!!
Stayed 1 night in Aug 2019
Response from SARASA HOTEL Shinsaibashi Ando on 27 Nov 2019
Thank you very much for staying at SARASA HOTEL Shinsaibashi this time. Did you enjoy Osaka sightseeing? We will continue to provide customers and services that will make our customers happy. When you come to Osaka, please come to SARASA HOTEL Shinsaibashi. All the staff are waiting sincerely.

10/10 Excellent

SamLaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, hotel very clean and staff are friendly
Stayed 3 nights in Aug 2019
Response from SARASA HOTEL Shinsaibashi on 3 Sep 2019
Thank you for staying at SARASA HOTEL Shinsaibashi. Thank you for posting a review. Did you enjoy sightseeing in Osaka? We are honored to be satisfied with you. We will share your opinion within the staff. We are looking forward to meeting you again. SARASA HOTEL shinnsaibashi シャ

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, strongly recommended. 10 minutes walk to Dotonburi, subway Nagaribashi station just next to hotel, convenient to airport just change stop at Tengachaya and straight to Kansai. Shopping street underground just next to hotel. Only complaint about the hotel as in other hotels in Japan is they DO NOT have a English channel on TV, I guess difficult for them to change as it's additional cost for them. Otherwise a great hotel for decent price.
Stayed 6 nights in Aug 2019
Response from SARASA HOTEL Shinsaibashi Takagi on 1 Sep 2019
Thank you for staying at SARASA HOTEL Shinsaibashi. Thank you for posting a review. Did you enjoy sightseeing in Osaka? We are honored to be satisfied with you. We will share your opinion within the staff. We are looking forward to meeting you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was narrow but long. I had space in the room to store baggage so it didn't get in the way during my visit. The room was clean and simple, but what I expected. I didn't have any issues, but the staff were friendly and polite. The room had airconditioning that worked well and kept the room nice and cool. The hotel was within an easy walk to 2 local stations, which enabled me to explore the city easily.
Stayed 3 nights in Aug 2019
Response from Sarasa Hotel Hirayoshi Shinsaibashi on 24 Aug 2019
Thank you for staying at the Sarasa Hotel Shinsaibashi from many hotels. Warm words from customers, all staff are very happy. The room was small and inconvenient. All the staff work hard every day to make the hotel a choice for customers. When visiting Osaka, make use of Sarasa Hotel Shinsaibashi. All staff are waiting for you. Sarasa Hotel Hirayoshi Shinsaibashi

8/10 Good

Gerardo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and clean. Very good breakfast, loved it. The only problem was the noise from the street. I was in the 3rd floor and I could hear every chats and laughs from people walking just outside, from very early in the morning.
Stayed 4 nights in May 2019
Response from SARASAHOTEL Shinsaibashi Kido. on 30 May 2019
Thank you for using SARASA HOTEL Shinsaibashi. The warm words from the customers, all the staff are very happy. Breakfast is a buffet style of Japanese and Western, and the menu is also provided daily. I apologize for any inconvenience during my stay. We will continue to improve our services aiming for hotels that will satisfy our customers. When you come to Osaka, we are pleased if you can bring your feet to SARASA HOTEL Shinsaibashi. Thank you for your valuable time and contribution of the review. SARASA HOTEL Shinsaibashi Kido.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from SARASAHOTEL Shinsaibashi Kido. on 25 May 2019
This time, you will be staying at SARASAHOTEL Shinsaibashi. I would like to thank you for posting it on a busy schedule. Did you enjoy Osaka sightseeing? We will continue to provide customers and services that will make our customers happy. When you come to Osaka, please come to SARASA HOTEL Shinsaibashi. All the staff are waiting sincerely. SARASAHOTEL Shinsaibashi Kido.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room came with a phone with data to use while staying there which was very convenient and while sometimes slow and buggy, it was very useful. The hotel was extremely close to the metro and within walkable distance of food, shopping, nightlife and the canal.
Stayed 5 nights in Apr 2019
Response from SARASA HOTEL Shinsaibashi Kido on 8 May 2019
Thank you very much for staying at SARASAHOTEL Shinsaibashi from among a number of hotels. In addition, we would like to thank you for your feedback during the busy period. I am very happy to see how comfortable it was. From now on, we would like to work together with the front staff to provide you with a space where you can feel at ease and relax. Also, if you are visiting Osaka, it would be nice if you could use our hotel. We look forward to seeing you again.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Bad staff abd cleanness. Other than location, it's bad choice.
Stayed 12 nights in Apr 2019
Response from SARASA HOTEL Shinsaibashi on 2 May 2019
Thank you very much for staying at SARASAHOTEL Shinsaibashi. This time, I think I was offended for customer service and cleaning. I apologize for that. We would like to accept all of these opinions by our staff and I'd like to apply it to improve our services. SARASA HOTEL Shinsaibashi Takagi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I liked the breakfast the hotel offer. Location was good. Room was clean. Staffs were very kind and helpful.
Stayed 2 nights in Apr 2019
Response from SARASA HOTEL Shinsaibashi on 23 Apr 2019
Thank you for staying at SARASAHOTEL Shinsaibashi from among a number of hotels. The warm words from the customers, all the staff are very happy. In order to be a hotel that customers can choose from now on, all staff will work hard every day. Also, when visiting Osaka, please use SARASA HOTEL Shinsaibashi. All staff are waiting for you. SARASA HOTEL Shinsaibashi Kido.

10/10 Excellent

LIEKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Yamaguchi on 19 Apr 2019
Thank you for staying in SARASAHOTELshinsaibashi. If you come Osaka someday, please stay our hotel again. We are looking forward to see you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good cleaning,excellent service not far from dotonburi, will come back again soon
Stayed 4 nights in Apr 2019
Response from SARASA HOTEL Shinsaibashi / Fujita on 13 Apr 2019
Thank you very much for using SARASA HOTEL Shinsaibashi this time. I am honored to be pleased with your satisfaction. When you come to Osaka, we are pleased if you can bring your feet to SARASA HOTEL Shinsaibashi. Thank you for your valuable time and contribution of the review.