Search Hotels Near Palacio de la Mala Noche, Zacatecas

"They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training. "

"Parking & friendly staff"

"Amazing location! "

"Everything was perfect. Friendly and helpful staff."

"I booked and paid through the app, but at check-out, the hotel didn't provide an invoice because I booked through Hotel.com or Expedia. My trip was for work, and I can't justify the expense. I called Hotel.com, but no one resolved the issue; the people who answered didn't speak Spanish. Expedia wouldn't answer my calls. In short, I won't book through the app again because they don't provide a tax invoice."

"We love the hotel location and rooms have a lot space. The only thing I did not like was the bed it mattress was very hard."

"Clean rooms, staff very friendly and kindly, breakfast buffet very good, cleaning lady very nice and very clean, i will give them a 10+ and for sure I will be back, I stayed 7 days"

"Mucho ruido adentro del hotel"

"Room need better furniture, staff is efficient, breakfast need variety, parking 10/10!!"