Find hotels in Palomas from Rp2.151.176

"The air conditioning in the room was not working properly. They sent someone and he said it was fixed but there was no change. The bed did not have any blankets. We asked for one and it was never provided. My wife went to talk to the front desk person who was extremely rude and belligerent. She told my wife that she was not her servant and there was no one else to give us a blanket! Finally we were able to get a couple of sheets to cover ourselves while sleeping. The water pressure in the bathroom was varying a lot and one time one of the sink faucets stopped working! All and all, a very unpleasant experience!"

"Yes indeed "

"Property could use updates. Smells moldy. Booked a stay Friday- Monday AM, house keeping only came once to empty trash. Had to request fresh towels, toilet tissue, bedding. Paid for parking, had to validate ticket for every exit. Upon checking I requested to speak with management to express my concerns, waited about 20-30 minutes. They stood in corner talking and looking at me, then proceeded to walk right by me. Nice young lady at the front desk witnessed this- took my complaint. Do not recommend. "

"Great place. Very walkable. The beach is very small and also the general public. Only thing I would complain about is the 1 wonky elevator "

"More like a third rate hostel than a boutique hotel. "

"Check in was frustrating. The check-in time says 4:00 but upon arrival, there was no room ready and we had to wait until close to 6:00pm for check in. It was frustrating after a long day of flying. We offered to take a down-graded room but was told they could not assist us as we booked through a third party, Expedia. They seem to forget that if it weren't for that third-party, Expedia, the room would never have been booked - others on site, who were also waiting, experienced the same. Were made to feel like our business did not matter as we did not book direct."

"Absolutely gorgeous hotel with outstanding service! Close to everything, excellent restaurants right in the hotel. Truly a 5 star resort! "

"I have been a guest at the Caribe Hilton several times. My first stay there was over 20 years ago as my children were young. I still find some of the staff that worked there then. Things have definitely changed, but let’s start with the positives: dining is top notch and guest service staff as well. The beach, garden and outdoors were immaculate and breathtaking. My recent stay, however, left me wondering if I’ll return. The prices per night have skyrocketed (I dont lnow how they can legally rack up so many fees!). Our stay without food was over $900 a night. The rooms are decaying to the point that the mattress had his and hers sulci… lol! Housekeeping staff is essentially absent; I asked for towels on my second day and these never arrived. We had to take the trash to the lobby and add it to and already overflowing bin at the lobby of the Wave wing. Five hours later, we returned to the wing and the trash bin had turned into piles. Not once I was offered a room cleaning, even when I inquired about it, They said sure but no one showed up. The toiletries on the largebottles smelled rancid. The security person at the pool on day 3 of my stay was speaking on his cell phone and ranting obscenities in Spanish… not pleasant to hear and no one to supervise… the place is in skeleton crew and staff looks super overworked particularly at Nectar during morning hours. Overall, I felt as if I was staying at an overpriced air bnb. They should broadcast it as such. "

"Location is excellent for walking around old town. The hotel is clean and the staff very helpful. Amenities are limited. It would be nice if there was a coffee maker in the room. My recommendation is this: do NOT stay in any room that overlooks the street. You will not sleep due to the street noises. People party hard in Old San Juan and they carry the party into the streets when the bars close. Also, traffic is heavy during peak season and many are booming their music. We also endured a lot of construction vehicles and work being done on the property across from us (they started around 5am) We were in room 22; a lovely room, but the “windows” overlooking the street have wooden doors which offer no sound-proofing. So, if you want to sleep, insist on an inside room away from the street. Hope this helps. Old San Juan is worth seeing!"