8/10 Bagus
Cindy
Bepergian bersama keluarga dan anak
28 Mar 2026
Disukai: Staf & layanan, kondisi & fasilitas properti
recently stayed at this hotel and had a mixed experience overall.
On the positive side, the staff was very friendly and helpful throughout our stay, which made a noticeable difference. I also appreciated the added security of the locked entrance during overnight hours—it gave a sense of safety and peace of mind.
However, there were several issues that impacted our experience. Housekeeping felt minimal at best; despite placing the sign on the door requesting service, our room was not cleaned one day. Additionally, the air conditioning system was locked, and even though we visited during cooler weather, it would have been nice to have the option to adjust the temperature for comfort.
Another small but important improvement would be adding a mini fridge or cooler in the room—it would be a nice touch, especially for families or longer stays.
Unfortunately, our airport transportation experience was disappointing. We reserved a taxi for a family of three with luggage, but a very small car arrived, which was not suitable. The driver was also quite rude, and the ride to the airport was unpleasant.
Overall, while the staff and security were definite highlights, improvements in housekeeping consistency, room amenities, and transportation coordination would greatly enhance the guest experience.
Cindy
Menginap 4 malam pada bulan Maret 2026