- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
Nice resort but brought down by amenity, inexperience service staffs and no VIP status room upgrade. This is not the first time I stayed in this hotel. Last stay was quite pleasing but no VIP room upgrade. I stayed in Dara Suite which has Bulgari bathroom kit. This was hot summer day and I need more than one bottle of shampoo and shower gel. I request for one more shampoo and shower gel but I received normal shampoo and shower gel which is offered in a normal room. I asked staff about this and he said that it was a policy to give only one set per room per stay. In my opinion, I don’t think it does make sense for one small set of toiletries for 2 people in a hot summer day. I drove out and bought those myself in a shopping mall. Room was great and clean. Service in check in area was impressive but staffs were somewhat inexperienced. I asked to book a spa but she took multiple attempts to book for me. Eventually, she made it. I asked about dining options and promotions, she could not give me a understandable information and I needed to figure it out myself. Breakfast buffet was great at ground level restaurant. At executive club, food selection was not that great and quality was acceptable.