Pearl River Delta hotel guide. Mandarin Oriental Hotel Group hotel in Pearl River Delta, Guangdong

"Location is very convenient. 8-10 minute walk to Po Park Mall which has everything including subway. 5 minute drive to Guangzhou Dong train station. Easy to get to Hong Kong. Hilton offers shuttle to Guangzhou train station. "

"Accustomed to staying at Shangri-La Hotels and Resorts properties worldwide (Paris, Istanbul, etc.), our five-day stay in Shenzhen was unexpectedly disappointing and, more concerningly, reflective of a decline in the brand’s standards. The room showed evident neglect: curtains that would not close, and exposed nails on a chair which unfortunately injured our baby. The bathroom door also malfunctioned repeatedly, locking from the outside and requiring late-night intervention. Most concerning was housekeeping: when our baby was unwell and the bed sheets were soiled, they were not replaced but simply covered with a blanket. We contacted guest services three times, without answer or any call back. Attention to basic details was lacking (only one towel provided for a family of four). Service was notably rigid, with a refusal to accommodate a prepaid breakfast missed due to our child’s illness. At breakfast, despite clearly explaining my strict dietary requirements, as I do not eat meat or fish and eggs are my sole source of protein, repeated requests for five eggs were never respected, with smaller portions consistently served. There were also ongoing works within the hotel and associated noise, something that could have been understandable had the overall stay met expectations. Overall, this experience has significantly altered our perception of the brand. "

"We have been choosing this hotel for more than 10years, I can’t believe they didn’t change anything "

"Nice hotel. In the twin room there is no separate bathroom with sufficient space to change clothes. Food was average."

"Rooms were clean but a little dated, lounges seen better days & needs a refresh. Reception & concierge staff didn’t speak English but were friendly & used translation app which helped. Breakfast buffet was extensive for choice, average but did the job. Disappointed that this property advertises a free shuttle between the CIFF expo however when asking about this I was told there was no such shuttle, this was a major reason I booked this hotel. "

"Great service! All of the staff was amazing. Front desk was very accommodating and the cleaning staff was diligent. Food and bar was great too. "

"Central location, good breakfast and very clean facility and room"

"Very good location and the breakfast is great. The reception staff is super helpful."

"Everything was excellent "