Search Hotels Near PlayCity Casino, Cancun

"Excellent staff. Definitely get a massage at the spa. Best ive had in years. Entire staff is friendly and helpful."

"No hot water, no elevator. It’s clean for the price but no fridge or microwave "

"Please beware when looking into booking this property. I booked a room at this hotel but there are two hotels on this property. The Oh! and Smart Hotel. I was given a room at the Smart hotel which is the more economical and less updated of the two and has a price difference. When I asked about it in the lobby, they did confirm that there was a difference in the rooms so when I asked why I was given something I had not booked they changed their story and said their was no difference and they were both equivalent. I wouldn’t know because I never got to see the room I originally booked. No where on this site does it say that they can place you in either building. Very deceiving. The elevator on the other side of the building was definitely much bigger and a lot nicer. To make matters worse, on our third and last day, they had a major leak and the lobby smelled of sewage. They also turned off the water 2hrs to check out time without the courtesy of notifying guests or even offering a solution. Worse experience at a hotel yet! "

"You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice. "

"Affordable and convenient location. The only issue I had was no water pressure when flushing the toilet. "

"Very helpful staff. Great location with several restaurants in walking distance. "

"Didn’t use but looked nice and clean. "

"Nice clean room Booked late and arrived early, my room was not ready so they give me a suite. Close to ado bus. Not the nicest suburb to be but service and quality of staff, i have to recommend. "

"Had and amazing stay and staff was amazing. "