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Ulasan untuk Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 1181 dari 2659 ulasan" "
Penilaian 8 - Bagus. 691 dari 2659 ulasan" "
Penilaian 6 - Cukup Baik. 370 dari 2659 ulasan" "
Penilaian 4 - Buruk. 212 dari 2659 ulasan" "
Penilaian 2 - Sangat Buruk. 205 dari 2659 ulasan" "

8,6/10

Kebersihan

8,0/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Francesca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The property was beautiful. The food was not so good. The only good food at the buffet was the breakfast. Restaurants booked up fast so it was hard to get a reservation for dinner time. We had the Platinum Package so we had a blank and white dinner. This was worse than the buffet! The taco truck was the only thing that got us through!
Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

Janet, Chicago

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved everything about this resort. The rooms were clean, very comfortable and the staff was amazing. I’ll be definitely going back.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
Hello dear JanetWe are extremely happy to have provided you with exceptional service from our collaborators. At Princess we are always prepared for unforeseen events where we give the extra that characterizes us as great hosts. We create unforgettable moments, emotions and memories. Thank you for choosing us. We hope to see you soon on your next visit to Rivera Maya.Kind regards

8/10 Bagus

Mary James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really enjoyed the hotel. We have been there 3 times I was disappointed in our room We always get a swim up and this room has smaller and very steep steps out by the pool...unlike the rest of them
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
Hello dear MaryWe are extremely happy and honored to be part of an unforgettable vacation for you and your loved ones. We appreciate the aforementioned observations where we will take the respective preventive measures, and we will also communicate it to the respective areas to provide a solution as soon as possible.We are waiting for you very soon!Kind regards

10/10 Sangat Bagus

Kellie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Resort for the price! Sometimes it can be a lot of walking to go to meals
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
Hello dear KellieWe are grateful for your visit to the Princess hotel. We are very happy that the entire team has made you feel welcome, as well as the satisfaction of our spaces. We hope to serve you soon in the future!Kind regards

8/10 Bagus

Tomas

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed the property facilities, loved natural resources around, and their quality of service & friendly staff. The quality of food needs to improve. Breakfast was good, but I can't say the same about dinner. I liked their paying-restaurant Chill-Out, but the ones included lack the extra quality. Yet, I would recommend this hotel for families with children.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
hello dear TomasAt Princess we love that you can enjoy the unique 100% natural views that characterize our region and our Resort, we are extremely grateful for your extremely positive comment, we love knowing that our staff made you welcome at all times and our facilities made you feel at home. at home.We hope to see you very soon!Kind regards

10/10 Sangat Bagus

Deja

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was amazing but the food wasn’t too good and the restaurants were booked every single day upon check in so we only got to eat at the buffet
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear DejaWe are extremely happy and honored to be part of an unforgettable vacation for you and your loved ones. We appreciate the aforementioned observations where we will take the respective measures to solve these situations and improve the services we provide.We appreciate your extremely honest comment!Kind regards

8/10 Bagus

Dale

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a beautiful resort. We had the swim our family club room. It was great for our young children and access to all the family club amenities. I am not basing our vacation off of this. It was excellent after this however our check in was a bit rocky with a room that hadn’t been cleaned(mold in the sinks), fridge didn’t work, tv and phone was broken. I just don’t think the room was used for a while. The resort and reception worker got us a new room which was up to par and perfect and no hesitation. All the restaurants were great, especially Mama Mia. All the staff there was great, we had Jose and Rakiel(sorry spelling) Steak house was fantastic too. Overall we really enjoyed the resort and staff. I only put the check in the review because it’s good for them to know and on top of it they fixed the issue no problem
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear DaleThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you tasted our special dishes and drinks for you, we will take into account the observations you have given us, to improve the service we provide. We are extremely grateful and honored to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out.

10/10 Sangat Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property looks large and is intimidating, but it was close to all the pools and beach. I enjoyed the pools and the beach. Not a foodie so i cant comment on the food. I like what i like (fruits and veggies). Well, people were eating the food:)
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear karenAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions of our facilities and your positive rating.We hope to see you soon on your next visit!kind regards

2/10 Sangat Buruk

MARIANA

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
EL PEOR PERSONAL, SIN CAPACITACIÓN , GROSEROS , MAL EDUCADOS, EMPEZANDO POR EL DIRECTOR QUE NO SE APARECIÓ PARA ATENDER LAS MÚLTIPLES QUEJAS QUE TENÍAMOS LOS HUÉSPEDES !!! EL PEOR SERVICIO ,ÁREAS SUCIAS PRINCIPALMENTE LOS BAÑOS EN LOBBY , ALBERCAS Y PLAYA … EN LOS BUFETES SE ACABABA LA CÓMIDA , NO HABÍA PLATOS, VASOS, CAFÉ , JUGOS … NADIE RECOGE LOS PLATOS SUCIOS , PUEDES TENER LLENA LA MESA …MESEROS CON MALOS MODOS !!! NADIE ESTÁ CAPACITADO, EN LA RECEPCIÓN LOS PEORES!!!!!!!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hola querida Mariana Gracias por su detallada reseña de nuestro hotel Princess. Significa mucho para nosotros que te y hayas tomado el tiempo de compartir tu experiencia con nosotros. en Princess nos encanta consentirte y hacerte sentir bienvenido en todo momento, por lo cual entendemos tu descontento y lamentamos que tu experiencia con nosotros no fuera la mejor. Sin embargo, tus comentarios nos dan la oportunidad de realizar mejoras. Así mismo nos damos la tarea de buscar nuevas formas de evitar que esto suceda en el futuro mejorando la calidad en nuestro servicio, les haremos llegar esta información a nuestro departamento responsable para que tenga solución lo antes posible y nuestros huéspedes experimenten una estadía única.Esperamos que en un futuro no muy lejano nos permita cambiar su perspectiva y hacer que su estancia sea mejor que ésta

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was friendly. I liked that they had multiple pools. Each had a pool side bar, which was great. Lots of activities, there was a foam party and a slient dicso when i was there. The mini bar came stocked with water that they replenished daily. Multiple buffet restaurants around the resort. I only ate at one place that required a reservation but it was delicious. The beach had plenty of chairs. They have an app for the resort with a map which was helpful. I'd definitely come back.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear JessicaThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you enjoyed our facilities and our activities at the hotel. We are extremely grateful and honored that you have chosen us for an unforgettable vacation for which we have characterized ourselves by developing ourselves as great hosts. Have a great day, we hope to see you soon on your next visit to the Riviera Maya.

6/10 Cukup Baik

Lleny

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Property is just ok, rooms are outdated. We had a room with swim up Pool had a lot of leaves in it and was not cleaned daily. Restaurants were not great and buffet isn’t either, although servers were. I wouldn’t stay here again.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear LlenyWe are sorry that your stay with us was not entirely satisfactory. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future to continue improving day by day.We hope to see you very soon!kind regards

10/10 Sangat Bagus

Leslie Michelle Ceballos

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Fasilitas
Def recommend this resort if you want great food, great vibes, and a well maintained resort. It is very big amd you do get tired of walking depending on where you’re going but they offer a shuttle service that passes quite often.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear LeslieWe appreciate that our team always welcomes you and we are also very happy that you enjoy our quality food, which we prepare every day with the delicacy they deserve, because we love providing you with quality service. Your comment made us very happy. We hope to see you soon on your next visit to the Riviera Maya.kind regards

10/10 Sangat Bagus

Majde

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the best resorts. This is our second time and ill go again. Great staff and very helpful
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear MajdeThank you for sharing your positive review about our services provided by our collaborators. Comments like yours are highly valued by our team members and motivate us to continue developing as the great hosts for which we have characterized ourselves. We hope to see you very soon!

8/10 Bagus

CINDY PAOLA MARROQUIN DEL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
Hello dear CindyWe are extremely grateful for a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

10/10 Sangat Bagus

Melitza

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was interactive and helpful, there was plenty to do
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear MelitzaAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions to our collaborators for the exceptional service they provided during their stay.We hope to see you soon on your next visit!

6/10 Cukup Baik

Nick

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beach was lovely. Taco and burger stands were fantastic. Rooms were nice and landscaping was great. Food was awful. Buffets were tasteless and some restaurants (las olas) were inedible. Others (la fleur and la hacienda) had some decent options.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Luis Rivera pada tanggal 21 Mei 2024
Hello dear Nick. We appreciate your kind review and for taking the time to provide us with your valuable opinion. We are pleased to know that you enjoyed the beach, the rooms, and the landscape, those small details make the difference at Princess. We are sorry that the buffets were not to your liking, your opinion is very important to us, so we will present a report to the corresponding area.

10/10 Sangat Bagus

Ginger

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff awesome.. especially Martin the shuttle driver and Victor the server. Really all of the staff was amazing and the property was so quiet. I cannot believe there were bad reviews on this property. Cant wait to return
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Luis Rivera pada tanggal 21 Mei 2024
Hello dear Ginger, we are happy and motivated to know that you enjoyed your vacation at Princess. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests and we can be sure that we will pass on your kind comments to our colleagues Martín and Víctor so that they continue to feel motivated to continue providing great service. Thank you very much for your preference, we hope to see you soon.

10/10 Sangat Bagus

Shareese

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was beautiful, the food was good & the service was awesome!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 23 Mei 2024
Hello dear ShareeseWe are grateful that our team has made you feel welcome at all times, just as we are extremely pleased that you enjoyed our quality food that we prepare every day with the delicacy that you deserve because we love to provide quality service in our services that we offer. for you and those you love most. Your comment made us very happy. We hope to see you soon on your next visit to the Riviera Maya. Kind regards

10/10 Sangat Bagus

Rachel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We were just here for our honeymoon and had an amazing time! Staff was very attentive, the food was amazing, the restaurants were beautiful, and there were plenty of activities and lots of fun wildlife to see. Highly recommend and will definitely come back!
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Yareny Bretón pada tanggal 21 Mei 2024
Hello Rachel! Thank you for your recognition of our team, the warm treatment and attention to small details is what makes the difference for us. Thank you very much for your appreciation of our gastronomic proposal. We hope to have you back soon at Princess.

2/10 Sangat Buruk

Victoria Eugenia Hoffmann

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
THE WORST SERVICE , ALL THE STAFF AND PERSONAL WAS RUDE !!! I WILL NEVER COME BACK !!!!!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 21 Mei 2024
Hello dear Victoria, thank you very much for taking your valuable time to tell us about your experience with us.We would have loved for her to share with us in more detail the inconveniences she experienced during her stay.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Sangat Bagus

Zahraa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good place to visit
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 22 Mei 2024
Hello dear ZahraaWe are very grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. Again, we hope to see you soon!

10/10 Sangat Bagus

Marina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Yareny Bretón pada tanggal 21 Mei 2024
Hello dear Marina, thank you very much for your excellent rating and for taking your valuable time to tell us that you had a pleasant stay with us. We are happy and motivated to know that you enjoyed your vacation in a very special way.We hope to have you back soon at Princess.

8/10 Bagus

Sorin Eghia, PT CHARLOTTE

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Every defining aspect of this property was well above average: rooms, amenities, dining options, beach, entertainment, shopping. Special mention to Karla Palacios, a passionate mixologist. Her thought out, hard labored drinks were amazing.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 21 Mei 2024
Hello dear Sorin EghiaAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions to our collaborators for their exceptional service they provided during their stay, making the moment more special.We hope to see you soon on your next visit!Kind regards

4/10 Buruk

Chrissy

Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 21 Mei 2024
Hello dear Chrissy. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Sangat Bagus

Destiny

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My boyfriend and I stayed here for my birthday trip and had an amazing time! My favorite part was our swim out hotel room. We were outside in the pool everyday. Another thing I'd like to acknowledge is the outstanding staff. Every single person we encountered was so nice and willing to help.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello Dear DestinyWe are glad that you felt welcome among our extremely professional staff, we are honored that you made us part of a celebration that is extremely special for you and your loved ones, we are very happy that this birthday trip was unforgettable. At Princess we love to offer a unique, personal and quality service that will give you the best experience in the Mayan Riviera. We hope to see you again soon and continue creating unparalleled moments! .Kind regards

8/10 Bagus

KEVIN HABER

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Family-friendly resort with beautiful beaches accesible via a short walk from the Platinum suites.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear KevinWe are extremely grateful to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. We are honored to have chosen us as your hosts for an unforgettable vacation.kind regards

8/10 Bagus

Arianna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall rating: 4/5 Pros: - Lots to do (many bars, restaurants, activities) - App to book a la carte online - Great food at a La carte restaurants - Spa circuit hydrotherapy was a great experience - Shuttle template del Carmen ($4 USD each way) - Outdoor taco stand was amazing - Clean resorts and rooms - Service was great (daily complete room service) and staff friendly and funny - Very fun nightlife for adults and kids - Hotel is updated Cons: - buffet food was not great compared to what we expected - lots of walking to get around resort (but there is a shuttle bus) - Drinks were average, nothing special (?seemed watered down) - Expensive transportation to/from airport - Lots of extra charges for things that we expected to be included (I.e. ice cream shop, tequila tasting, outdoor dining experience)
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear Arianna Thank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you had the great Princess experience, we will take into account the observations that you have given us, to improve our seasoning and freshness of the food and the quality of our drinks that we offer, This motivates us to improve and continue developing as great hosts, which is why we stand out.kind regards

8/10 Bagus

Reyes Palafox

The place is good
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear Reyes PalafoxWe are extremely grateful for a satisfactory rating. We would have loved to know a little more about your stay with us, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!

10/10 Sangat Bagus

Janet, Grayson

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really nice hotel, staff was friendly and property offers a lot. Upgrade was for bracket to use platinum level amenities. Room remained the same. Overall, great stay.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hi darling JanetWe are happy to provide you with quality care that you deserve. At Princess we love to take care of the details in the services we offer so that your experience in our complex is unmatched. We hope to see you very soon and continue sharing unforgettable moments

8/10 Bagus

Jana

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
There were no sit down community bars to meet people at. 10:30 is very late for the disco to open.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hi darling JanaWe are grateful for your visit to the Princess Hotel. We fully appreciate your observations about the areas of opportunity where we have to work to obtain better for our entertainment and the areas for it.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

8/10 Bagus

lyle, Sheboygan

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear LyleWe are extremely grateful for a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

10/10 Sangat Bagus

Jennifer

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Family friendly. And adults only friendly. Very accommodating.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear JenniferIt is great for us to know that you have had a positive experience at our Princess hotel. It is a pleasure for us to serve our guests as brilliant as you.We hope to see you back soon!

8/10 Bagus

Naziha

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lobby bar very rude,
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear NazihaWe deeply regret that our staff did not meet our service standards. We appreciate that you let us know this information, which is extremely important to us. We will take the necessary measures so that this situation does not occur again in the future.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

10/10 Sangat Bagus

Cedric

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente en todos los aspectos
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear CedricWe are very grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. Again, we hope to see you soon!

10/10 Sangat Bagus

Abbey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
After many stays in different All-inclusives , this one exceeded expectations! We decided to upgrade to platinum for this vacation (we usually always stick with a standard room) but the platinum services here were WELL worth it. The beach area always had spots to relax with drink services, its own private pool, 24hour room service, air-conditioned lounge with snacks and a full bar, etc. We will definitely come back to Princess Riviera!
Menginap 8 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear AbbeyWe are happy that you felt welcomed by our extremely professional collaborators in what they do, as well as making us part of such an important celebration for you, where we enjoy seeing you very happy on your day. At Princess we love to provide a unique, personal and quality service, offering you the best experience in the Mayan Rivera.We hope to see you again in the near future!kind regards

8/10 Bagus

Lyne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 20 Mei 2024
Hello dear LyneWe are very grateful for the satisfactory rating. We would have liked to share with us what her stay with us was like. This would help us, as feedback, to continue improving the service and experiences at the brilliant princess hotel. We also hope to see you soon! of.

8/10 Bagus

Rebecca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The grounds were beautiful and impeccably maintained. The rooms were musty smelling
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear RebeccaWe are very happy and grateful for your preference with us, at Princess we love to pamper you and make you feel welcome at all times, we love that you make us part of an extremely fun and unforgettable vacation for all our guests. We appreciate your observations about our rooms, we will immediately take the necessary measures to solve the problem that you bring to us. We hope to continue seeing you soon and share more moments with the Princess family.Kind regards

10/10 Sangat Bagus

Brianna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear BriannaWe are very grateful for such a satisfactory rating. We would like to know how his stay with us was, since his comments will help us continue improving the service we offer. we hope to see you soon!kind regards

8/10 Bagus

Kristen

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We really enjoyed our suite, and the private pool for adults only. The grounds are beautifully well kept. Great job! As a server and a bartender/bar manager, I felt bad for the servers at most of the “restaurants”. They seemed very busy and stressed out-which leads to an awkward dining experience for the guests. Perhaps they need more help on the floor. One thing we noticed was the lighting in some of these restaurants was so bright it felt like a cafeteria. Takes away from what could be a more pleasant experience-especially a romantic one. Hugo at the pool bar in the VIP area was the best!! Overall, we would most likely return.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Dear KristenThank you for sharing an extremely positive review about our services provided, we are happy that your stay was wonderful. We appreciate the preference, such as mentioning brilliant collaborators, we would love to send them your comment, we know that it will make them very happy to know it, as well as thank you for the excellent comments with our facilities. In the same way, we will take into account the mentioned details that you presented to us to follow up. as soon as possible for better service. We hope to see you very soon!kind regards

6/10 Cukup Baik

Elisabeth May

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food wasn’t the greatest and there are TONS of wild animals running around the resort. You can’t eat by the beach or pool without being swarmed
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear ElisabethDear guest, we are sorry that your stay with us was not entirely satisfactory. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future to continue improving day by day.We hope to see you very soon!Kind regards

10/10 Sangat Bagus

Kena, Lake Charles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property and staff are amazing. I would definitely stay here again and recommend to anyone looking for an all in one all inclusive resort. The only thing that I could say is the food wasn’t phenomenal, whether we ate in one of their exclusive restaurants or the buffet. The food was kind of lacking, however that may just be me since I’m use to southern food from Louisiana with a lot of flavor. All in all do yourself a favor and visit this amazing resort. It’s is truly breathtaking and the staff is very inviting and friendly. I do have a couple recommendations though… get yourself a swim up room, it’s worth it. Oh, and pace yourself with the yummy drinks they have to offer, they catch up quickly and hit you all at once!!! lol Also, if the vip access is available get it.
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear KenaThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you tasted our special dishes and drinks for you, we will take into account the observations you have given us, to improve our seasoning and freshness of the food we provide. We are extremely grateful and honored to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. We appreciate your preference and we hope to see you very soon!kind regards

8/10 Bagus

Mohammed

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recently stayed at the Grand Riviera Princess Hotel in Mexico and had a generally positive experience with a few notable caveats. Firstly, the service at the hotel is excellent. The staff are attentive, friendly, and always ready to assist with any requests, which really enhanced our stay. The hotel itself is well-maintained and very clean, providing a comfortable environment for guests. One of the standout features of the hotel is the wide range of activities available, particularly for families and kids. There are plenty of entertainment options and amenities that keep everyone engaged and happy, which is a big plus for those traveling with children. However, the food quality, especially at the buffet, left something to be desired. Some of the food items were not as fresh as expected, which was a disappointment. The à la carte restaurants were better, but overall, the dining experience didn't meet the high standards set by other aspects of the hotel. In summary, while the Grand Riviera Princess Hotel is a good place to stay with great service, cleanliness, and plenty of activities, the food quality at the buffet could use some improvement. It's a nice destination, but there's nothing particularly compelling to make it a must-return destination.
Menginap 8 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear MohammedThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with us. At Princess we love to pamper you and make you feel welcome at all times, which is why we understand your discontent and we are sorry that your experience with our food was not the best. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future by improving the quality and freshness of our food. We will send this information to our responsible department so that there is a solution as soon as possible and our guests experience a unique stay. . We hope to see you very soon and give you the great Princess experience!Kind regards

10/10 Sangat Bagus

Rahul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 18 Mei 2024
Hello dear RahulWe are very grateful for this satisfactory rating. We want to know if he enjoyed his stay with us, as his comments will help us to further improve the service we offer. We hope to see you soon!kind regards

2/10 Sangat Buruk

Angelic

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was need to be updated, the chairs in my room was dirty. the staff was rude and keep trying to get money from me for a vacation that I paid for in advance all inclusive. I felt like I was driving up to prison when I first arrived. fences with bob wire. the pool water was hot nasty. no place to cool off accept for the beach water. the food was disgusting. This was nothing like what was advertised online. SORRY I WASTED MY MONEY!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Angelic, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

8/10 Bagus

Stefan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it's very nice
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Stefan, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

8/10 Bagus

jose manuel

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El ambiente está agradable
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hola estimado José, gracias por tomarse el tiempo de calificar al hotel y compartirnos cómo fue su experiencia durante su estancia.Nos sentimos felices y motivados de saber que disfrutó de sus vacaciones con nosotros. Continuaremos haciendo un gran esfuerzo por brindar un buen servicio y experiencias inolvidables a todos nuestros huéspedes.Muchas gracias por su preferencia, esperamos que pueda volver pronto.Saludos cordiales.

10/10 Sangat Bagus

Victor

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Big smiles all the time , super friendly, costumer services excellent, food delicious, safe and clean
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Victor, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the beach, the volleyball court that is next to the beach bar and you have a lot of nice places to walk
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Robert, thank you very much for your generous rating and for giving you the opportunity to live the Princess experience.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean great staff great food and people made alot of new friends
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Michael, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope he can return soon.Kind regards.

10/10 Sangat Bagus

paul

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Just a lot more than I expected. This resort is a GEM
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Dani Santizo pada tanggal 16 Mei 2024
Hello dear Paul, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.