Hotel dekat Potteries Shopping Centre

"Very nice family room that was very clean. Only downside was toilet appeared to be leaking. Beds were very comfortable. Great selection at breakfast."

"First impression on arrival, front of house could do with some maintenance (weeding). Suite 5*Tap in bathroom had soap marks and hair shavings. Pillows were too hard and mattress was uncomfortable, could feel the springs with every movement we made. Website said city view, but this wasn’t the case,(disappointed). On a positive note, service was good overall. Would stay there again if mattress was more comfy."

"We arrived late at around 10pm and Aaron who was night staff was wonderful! My youngest son was still talking about how nice he was the next morning. The family room we were in had recently been redecorated with new carpet etc and was very clean and welcoming. Beds were slightly hard but others liked them. The walls are however paper thin and unfortunately the family next door woke up at 5am and played music. You can also hear people talking in the next room so be mindful."

"Not as described. Would not recommend"

"The room is not well kept. No enough toilet rolls and bathroom liquid soap"

"Feel like the pictures and description did not meet expectations or match the property. This property is more of a bedsit with shared kitchen and living area. The room is big enough for a double bed and enough room to walk round it. The bathroom was ok, unfortunately the shower head was leaking and the power in the shower fluctuates, possibly when another person runs water in the property. We only got one bath towel for an adult and child, not even a hand towel. Not sure where the city view was...

"Double booked us and very rude"

"The property is not as described. It is listed as an Apartment when in actual fact it is a room within a shared house. The room is tired, requiring redecoration, the kitchen was dirty and in need of a full renovation. The shared bathroom for the complete property was terrible, with massive cracks, gaps and mould. Outside, there is no off-street parking, we had to park on a side street a few hundred yards away. There was lots of rubbish and old rotten doors in the front yard! I would describe...

"Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved"

"Only advantage near railway Station and rental car"

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking"

"Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. "