"I stay here regularly and usually have a seamless experience. The units vary somewhat in terms of the quality/newness of the furnishings, but every room I’ve had has been clean, and the air conditioning has always worked well. Some of the showers seem to have low water pressure, but definitely check both showers in your unit. Usually there is at least one with an awesome showerhead.
The staff is very friendly and helpful. On my last visit, I was annoyed that housekeeping came in and cleaned the room (and left on all of the lights and fans), even though I had left the do not disturb sign on the door. The housekeeping manager assured me that he would talk to the staff to avoid doing this in the future.
My niece and nephew, who live in Williamsburg, enjoy the miniature golf and indoor pool (during the winter). I’ve stayed at a couple other resorts in the area, but this one will continue to be my first choice.
One warning: check-in can be painfully slow. I generally visit my family as soon as I get to Williamsburg and don’t check in until 830 to 9:00. Any earlier than that, I’ve found, risks a long line and painful wait. They try to make it more efficient by having each party fill out a written form with their relevant details, but it still takes forever for some reason."
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