Punta Cana hotel guide. H10 Hoteles hotel in Punta Cana, La Altagracia

"Good resort. Needs updated rooms "

"El cuarto estaba limpio, el personal muy amable, la comida del buffet no es muy buena (estaba fría)"

"Even though the Jacuzzi was dirty as hell. I was able to ask a personal assistant that was assigned to me. To have it cleaned and he did so. I was so amazed how clean this resort was to the corners of the walls. Not a bug or web in site. Strictly unbelievable. Different things I observed. The staff love LOVE white people. It’s so many times I was expecting the same service but they went out there way for the white people. Other than that really enjoyed it. "

"We’ve been to 5 different all inclusive resorts and this by far has been the best! If you’re looking for a super chill environment with decent food, no kids and a clean beach this is it!"

"The resort, rooms, buildings, and pool areas are beautiful. The wifi is limited and spotty unless you are in the main lobby area. Buffet food gets boring quick, rarely freshly cooked, potatoes and many vegetables are never cooked through, meats are tough and grisly. Specialty Restaurants are nearly impossible to get reservations at, And the restaurants seem to just use the food from the buffets with new sauces. It may be all inclusive but they never stop the upselling...bottles of wine, top shelf liquors, ugraded wifi, platinum services, timeshare offerings. And the wandering sales folks are not limited to just the beach, on the resort you're constantly stalked and asked to sign up for excursions and spa services, balinese beds by the pool. The local vendors are persistent on artisan day but they are friendly. THERE WERE A LOT OF YOUNG CHILDREN (3MO-4YO) CRYING, SCREAMING, MISBEHAVING, AND PARENTS WHO COULDN'T/ WOULDN'T/DIDN'T CONTROL THEM EVERYWHERE WE WENT. I'd like to see some adults only areas and pools for non platinum visitors. There is a family area and pool, keep the youngsters in that area, they shouldnt be hanging out at the pool bar with the drunks and couples getting romantic. House keeping, landscapers, bellboys phenomenal! Waitstaff, cooks, bartenders, and security could learn to be more attentive and to anticipate needs of guests. Not once were we ever asked "can I help you?" "

"Clean room, staff friendly"

"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Smooth airport pick-up/drop-off. Great stuff."

"Great buffet and amenities. Service in the lobby is very slow. Rooms are older not the best condition "