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Reviews of Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia

Reviews

8.4

Very good

Rating 10 - Excellent. 725 out of 1408 reviews" "
Rating 8 - Good. 349 out of 1408 reviews" "
Rating 6 - Okay. 169 out of 1408 reviews" "
Rating 4 - Poor. 86 out of 1408 reviews" "
Rating 2 - Terrible. 79 out of 1408 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Digna Yolanda Sierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very safe feeling was more of a family resort very chill food could of been better for both buffet and restaurants
Stayed 4 nights in Apr 2024

10/10 Excellent

Airelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and outgoing. The room was clean and the resort provided daily housekeeping. The food was alright in the buffet. The steakhouse was delicious. The beach was clean and had plenty of seating.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zaidoun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Jaslyn Venice, East Meadow

Liked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Wascar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Jacquelin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Overall the hotel was ok. The staff was extremely friendly which made the trip better. However the rooms were not the cleanest and had a strong mold smell. Looked outdated and very used. The towels were very old and worn out. The buffet area staff were very friendly but the place was very dirty. The tables and chairs always had food droppings on them. The floor was very slippery.I even saw roaches in the common area and even on the booth chairs more than once which I did bring to the waitress attention. They would not leave us alone from the moment we got there trying to sell us an upgrade to Diamond club. Would not recommend staying here.
Stayed 4 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Jacqueline,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The shower in our suite would not turn on the rain waterfall head. We asked them twice to come fix it, it would hold for a half a shower when they fixed and then nothing. We finally gave up and just used the body handheld shower to which we had to crouch down to wash our hair. The staff on sight weren’t friendly. Some were. But the waiters and waitresses walked around like they hated their job. It definitely brought the mood down. The bartenders, again most of them just hated their job. I heard multiple people around the resort say this as well. Then the restaurants, they say is reservation free. However, every single night we had to be there for 5:30pm to lineup until 6-6:30 and then finally get a “reservation” for 7:30-8pm. The whole process was very disorganized. No one would give you a straight answer and it nearly caused fights in the lines with other restaurant goers. Finally one morning we decided to order room service since we’d had enough of the loud buffet, she said it was be an hour. still no food after an hour and a half. I finally called and asked where it was to which she told me they didn’t have any carts left today so they didn’t make our food. Said we could walk down and get our food but to give them 20 minutes to make it. I told them it was unacceptable not to call, not to tell us anything about just deciding not to make our food so I asked if the buffet was still open, no. Closed. She understood I was upset and eventually had food made 2 hours later
Stayed 6 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Jamie,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. No issues at all. Hotel staff Caesar was amazing ! Super friendly and beyond helpful.
Stayed 6 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Martha,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

REGINALD

Liked: Cleanliness
It was not up to my standards. It was hit and miss. Overall was okay
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Reginald,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 Excellent

JOLANTA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
there was limited space to eat at restaurants, Steak house was never available, you could not reserve ahead, the Japanese was the only one you could make reservation and not very flexible, overall food at the buffet was very good and there was a lot of variety
Stayed 5 nights in Apr 2024

10/10 Excellent

yeraldy

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Yeraldy,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Tyree R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and courteous. Very helpful and quick to respond. Will recommend and ask for Joselito next visit.
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Tyree,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

Marian, Montreal

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Marian, If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 Excellent

Marc-André

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time myself, my wife and our 2 children at the Royalton Bavaro resort in Punta Cana. Staff were friendly, food was excellent and offering alot of different options. We had the presidential suite that offered more than enough space for our family. We had a great vacation. A special thanks to our concierge, Joselito, who was a great help in making sure we had reservation for the excellent restaurants!
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Marc,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best birthday of my life. Felt like a welcome home party
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Dante,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 Good

chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great?
Stayed 5 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear chelsea,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are excellent. The rooms are clean and very nice. However if every room is designed like ours, it is not good for families with children because there is no privacy for shower or bathtub. Our room was very musty and damp. We went there to have a nice relaxing vacation but our first full day there every time we went in or out, we were bombarded by someone wanting to talk to us about the Diamond Club. Also, it was difficult to relax on the beach because of vendors coming around to sell their items. We enjoyed the lazy river and the pool areas were clean and very nice.
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Charlotte,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

8/10 Good

NINO

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Nino,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

John B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josalito, our concierge, was the BEST!! He navigated our stay, amenities, and dinner reservations daily! He was just amazing and truly made our stay, and vacation, memorable!
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear John,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Robert, West Townsend

Travelled with group
Liked: Amenities
Our concierge Joselito, was absolutely phenomenal!!! He made sure our trip was memorable and checked in on us every day. This truly was an EXCELLENT Vacation!
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Robert,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Kimberley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay , Joselito was amazing, he is the man and you go there look for him please this guy is great . We will be back soon just for him This stay was great and Esteban from reception. Thanks to housekeeping and all the staff in the resorts
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Kimberly,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Tamra Denise Lianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was perfect we liked it. And thanks to joselito our concierge and the staff was perfect and everyone there was very happy to see you , I’ll be back
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Tamara,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

schikila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. The staff was awesome. The food was also pretty good. Id definitely recommend.
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Schikila,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Tanya,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

Issac

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Property was very nice, our room and the ocean water were beautiful, and I would even say all the staff were pleasant. However, some of the frustrating things we delt with were such turn offs we will not return. We had to request towels and toilet paper 4 times before they brought it to us, check in and out took almost an hour - each. The food was okay, but I would not say it was great and it was so Americanized I didn't feel like I was in Punta Cana. Also can't forget how the roof started leaking and I was getting rained on at the blackjack table :). Our driver said this was the best resort around and while it was beautiful resort - based on our experience we won't return and would likely go to another resort or part of the island.
Stayed 2 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Issac,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bartender ruben and rosell was really great and our concierge Joselito .was perfecto .thanks to him we had a great vacation. He was always quick on time and answer to all our needs . Thanks to joselito
Stayed 4 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Ellen,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 Good

Karrousel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Karrousel,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

alexis

Liked: Cleanliness
Poor maintenance and rude staff
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 17 Apr 2024
Dear alexis,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. Kindest regards,

10/10 Excellent

William Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive experience. The dinning options were of high quality.
Stayed 7 nights in Apr 2024
Response from Royalton Bavaro on 14 Apr 2024
Dear William RussellYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is super nice staff is nice. Wish the food was a bit better.
Stayed 3 nights in Apr 2024
Response from Royalton Bavaro on 14 Apr 2024
Dear AngelicaYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Surendra

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Royalton Bavaro on 14 Apr 2024
Dear SurendraYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Royalton Bavaro on 10 Apr 2024
Dear Jasmine,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is amazing. I truly enjoyed my experience
Stayed 1 night in Apr 2024
Response from Royalton Bavaro Resort & Spa Team on 10 Apr 2024
Dear Tanya,We would mainly like to thank you for choosing Royalton Splash Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Okay

James

Travelled with family
Liked: Cleanliness
I appreciated most of the staff's attentiveness especially the individuals working at the beach. The property is mostly well kept except that the so-called children's areas could be better kept. The mini golf was fun, but the course is in terrible condition. I was also disappointed that the college "spring breakers" were allowed to bring alcohol and leave their glasses in the lazy river where children are supposed to be. It seemed that there was little control of that area. The food was mediocre at best- I was disappointed with the Zen restaurant experience after waiting for a late reservation - I would recommend avoiding it. And here's a wild idea, how about featuring a restaurant with local foods - after all you are in the Dominican Republic which is a country with a rich culinary tradition. Our room was clean and well stocked, although it needs a little updating - some of the cabinets have seen better days. One of the showerheads was also not working, but I was informed it would be repaired. Overall a decent experience.
Stayed 2 nights in Apr 2024
Response from Royalton Bavaro Resort & Spa Team on 8 Apr 2024
Dear James,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced. We thank you for sharing your opinion with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Okay

odessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin process was terrible and what was promised was not delivered. Told we were gonna be on one side building 14 and was pushed to another building facing a road and the back of another building. Due to another customer extending their stay while others came and recorded rooms in other buildings with no issue.
Stayed 4 nights in Apr 2024
Response from Royalton Bavaro Resort & Spa Team on 8 Apr 2024
Dear odessa,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 8 Apr 2024
Dear Beatriz,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Good

Holland

Stayed 4 nights in Mar 2024
Response from Royalton Bavaro on 29 Apr 2024
Dear Holland,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

Fikreta

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property catered to college kids during spring break. This was not very family friendly. There are no kids activities. Paid extra to select our room and did not get the room that I paid for. In order for me to get the refund, they gave me a contract to sign which stated I wasn't able to speak about the incident which I declined. We didn't let small inconveniences ruin our vacation but this is not somewhere I would return.
Stayed 5 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 5 Apr 2024
Dear Fikreta,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

6/10 Okay

Ivey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Royalton Bavaro Resort & Spa Team on 5 Apr 2024
Dear Ivey,Thank you for your feedback. We will be addressing your concerns.Cordially,

4/10 Poor

Giselle

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff is rude and unpleasant. Food is mediocre at best. Hotel is nice and beach and pools were pleasant. Service is a high priority for me and I wouldn’t come back given the poor service and rude staff.
Stayed 7 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 5 Apr 2024
Dear Giselle,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Atarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Royalton Bavaro Resort & Spa Team on 5 Apr 2024
Dear Atarah,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

4/10 Poor

harishchandra m

Travelled with group
Disliked: Amenities, property conditions & facilities
long wait to check in and upon being checked in another long wait as the clerk could not find rooms and the key machines kept going down several time.I specifically requested on line for our rooms to be in the same building but was told no such request was made.Then I was told to take one room for now and come back at 8 pm and if there was another room available I can have it. Again I waited for a while eventually i got my key activated.This went on since 2.00 pm upon arrival from a very long journey.Donald at the desk was very helpful in resolving this matter.He had to get authorization from the front desk manager several times as he appeared to be available every time.
Stayed 3 nights in Mar 2024
Response from Royalton CHIC Punta Cana Team on 5 Apr 2024
Dear harishchandra m,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

10/10 Excellent

Greg, Narberth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 5 Apr 2024
Dear Greg,Thanks for staying with us. We appreciate your feedback!Sincerely,

6/10 Okay

Devin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I am very upset with the management of this hotel. They did not give me the room booked.
Stayed 4 nights in Mar 2024
Response from Royalton Bavaro Team on 1 Apr 2024
Dear Devin,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bavaro.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

4/10 Poor

Jessilyn

Liked: Cleanliness
Disliked: Staff & service
Not enough character to write my true review! Bottom line... I paid for Diamond Club experience and did NOT receive it. Spoke with manager (Rossell) prior to leaving and he said he would follow up with me via email. That was 4 days ago and I have not heard a word. Although I will return to the Dominican Republic, I will NOT return to this resort and will be contacting the General Manager regarding the less than expected stay @ Royalton Bavaro.
Response from Royalton Bavaro Resort & Spa Team on 31 Mar 2024
Dear Jessilyn,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

10/10 Excellent

Kim Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 26 Mar 2024
Dear Kim Marie,We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

maritza roig, port st lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service at the diamond club, special thanks to Domingo
Stayed 7 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 25 Mar 2024
Dear maritza roig,We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Todd

Stayed 5 nights in Mar 2024
Response from Royalton Bavaro on 14 Apr 2024
Dear ToddYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 Okay

CHRISTOPHER

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 25 Mar 2024
Dear CHRISTOPHER,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

10/10 Excellent

Kathleen, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great,beautiful
Stayed 5 nights in Mar 2024
Response from Royalton Bavaro Resort & Spa Team on 25 Mar 2024
Dear Kathleen,We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,