"Our butler name was Cristian Ortiz, he was beyond exceptional. He went above and beyond to make sure me and my family enjoyed our 7night stay. He made sure we always had everything we needed. For example the first night he went above and beyond to help us get a dinner reservation at a restaurant because my app was giving problems. He made sure that our room was well cleaned by house keeping he always checked to make sure they did a.good job and our room was well maintained, so when we returned back from our daily adventures we would feel so happy. I wanted to do tours on my trip and he made an appointment with a great tour company and there best representative. I wanted to know where I can get some souvenirs cause I wasn't happy with the ones I was seeing on my previous tours or at the hotel and he recommended a great place for me. He always made sure my mini fridge in the room was also stocked as well and whenever we called him for transport to the lobby and restaurants he sent transport for us immediately. Even after his shift or before his shift started he would check in on us and if we needed something and he wasn't on the facility he made sure we was taken care of . I needed a pharmacy product and he went above and beyond to find the product. He did everything with love and care.Because of Cristian I highly recommend this hotel to anyone and I would definitely be coming again."
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