Search Hotels Near Punta Espada Golf Course, Cap Cana

"Great staff"

"Pros:
The staff are friendly and kind, and they try to be helpful. Cons:
There was a food safety issue during our stay. The way the hotel handled the food poisoning needs significant improvement. Instead of avoiding responsibility, we hope the hotel would take such matters seriously and conduct a proper investigation. Food safety should always be a top priority to ensure guests feel safe and cared for. Due to the food safety issue, we made a specific request to the hotel. Although our request was declined, they offered an alternative solution, which we eventually accepted. If the food poisoning incident had not occurred, this could have been a great trip. Unfortunately, because of what happened, we were not able to enjoy our stay as much as we had planned and expected. One star thanks to the friendly staff. One star thanks to the late night manager, who quickly took my husband to the clinic — he is the person I appreciate the most. One star thanks to Manager Pedero, who provided us with an alternative offer in the end. "

"Beautiful stay and staff was very helpful and polite "

"The staff was outstanding, the food was great, and the workout facilities were top notch. There were many lovely pool options. However, the beach was a disappointment - clean and well maintained but the were rocks in the water and the beach was cramped with an insufficient supply of umbrellas"

"Spotless "

"The property was well kept, including the grounds, which were attended to by staff every day of the week that we stayed. Please note to use what’s app as that is what homelike uses to communicate information about check in and check out. The villa had plates, glasses, etc. no salt, pepper, laundry detergent, and not enough toilet paper, but were able to purchase these items at the green village store area or the las Canas super Mercado. Our concierge Veronica was very helpful with information through our stay. It was challenging to locate the villa, even with a Google pin and photo. Note that if you are at Green Village, you need to enter through the security gate. Most of the dwellings do not have house numbers. You can probably get further help from homelike, but we winged it and it took us quite awhile to find our villa. Overall very good, I recommend that homebelike meet guests at the green village cash and carry and direct guests to their rental. Otherwise all was very nice. "