Cari Chalet di Residencial Bavaro Punta Cana

"Clean room "

"Serenade is a beautiful property with a great atmosphere, but there are a few areas that need improvement. The shower windows and some fixtures (sink handles, lamp buttons, hot tub) showed rust and needed better upkeep. I booked a hot tub room, but the water didn’t get hot, the jets didn’t work, and there was black residue coming through. I also saw a live roach on my table at the buffet. Staff did move my room after I reported it, which I appreciated. Breakfast options were limited with no...

"Very nice staff, beautiful resort"

"This Resort was great! Beach view was amazing! "

"We booked here to celebrate our one year wedding anniversary and the relaxing atmosphere was exactly what we needed - the hotel was quiet, the staff was attentive, and the location was perfect… close to a gym, pool, mini market, bars, and restaurants."

"No beach view "

"Checked 48 hours before arrival with property to confirm reservation. They confirmed. Upon arrival, after traveling almost 12 hours, we were told that they had overbooked and we would need to spend the night at their sister resort. The manager kept telling us how great the sister resort was and that we probably would just want to stay over there and not come back to Bakour. He promised us a bottle of rum, romantic dinner on the beach for our anniversary, blah blah blah. When the driver dropped...

"Excellent!"