Hotel dekat Richmond Mall

"Beds are very comfortable. Towels are good quality."

"Clean room and the staff was very helpful! Convenient location"

"Very good"

"The room was clean and it had a fridge. Its breakfast was served, although it was mediocre. They did not have any filtered water or place to fill up a water bottle. The front staff was fine. Some were helpful and some were distracted."

"This property has one employee working all night. Marie checked us in. When we got to our room it was dirty and had not been prepared for our arrival. Marie had to come and clean our room. She had to run back and forth from the fourth floor to the front desk 3 times to check people in and clean our room. On top of that we were given a King room when we made reservations months in advance for a two queen beds room. Marie deserves a raise and the property manager needs to rethink their staffing...

"It’s a good stop on the road"

"The only thing cleanliness I have to complain about is the shower still had soap scum on the base of the shower floor when I stepped in it. I could feel how slick the floor was from. Where either soap scum was left or cleaning agent was left on the floor of the shower. Also, the maintenance man needs to go around, fixing a lot of cracks and caulking that are peeling"

"Unexpected $50 cash deposit required to get your key. It’s to guarantee no smoking. I understand but it should be clarified beforehand. There was what sounded like a violent fight upstairs. Domestic it sounded like. I just wanted to sleep after driving 7 hours, but I couldn’t ignore the apparent assault. I did call and the owner was notified. After happening intermittently for about 1 1/2 hours, it ended. I was grateful. Hope the people get help."

"The fridge didn’t work no matter what you tuned it to bed was comfy "

"The staff was helpful, friendly and polite. The property could use some TLC. Overall, satisfied with my stay."

"Great value, clean, and conveniently located!"

"Nice, quiet and clean!"

"We stayed here overnight during a cross country road trip. We chose the property mostly based on location and proximity to our route. It was darling! We chose a double queen room, and it was super spacious and immaculately clean. Communicating with the owners to arrange late check in was easy and effective!"

"Hot water would’ve been nice without being charged an extra 70"

"My Expedia reservation was not honored."

"Staff was very helpful."

"When we got to the hotel everything seem to be new and super clean, until we got to our room which honestly was really clean except for a used face towel and left over fruit in the fridge! Honestly it looked as if someone just went in used that towel left the fruit in the fridge and then left, So, we went back to reception and I explained the situation, the guy was truly shocked and apologetic and he proceeded to upgrade us to a bigger room, every was clean!"