Search Hotels Near Richmond Mall, Richmond

"Staff was very nice. Room and restroom was very clean. Didn’t have time to visit gym or breakfast bar. We were on the second floor and the people above us it sounded like they were a gymnastics team at practice. We called the front desk and it didn’t seem to help."

"We arrived and our first room had urine all over the toilet seat and hair in the sink. We went and told the desk and they gave us another room. That room had hair in the sink long hairs all in the bed sheets. We went back again to get another 2 rooms and both rooms had hair all throughout the beds. We finally left. DO NOT STAY HERE IT IS NOT CLEAN!!! "

"Very friendly staff and the cleanliness of the room and bathroom were exceptional."

"The hotel was overall a pretty good stay. I will say the staff was not very friendly and did not explain much to us except how to get to our room. "

"Plenty of parking. Cracker Barrel restaurant next door. "

"Hot tub was broken, wouldn’t have booked had we known. Also, upstairs kids running through third and second floor at 11 at night wasn’t great but hotel itself was overall nice and clean. "

"The room was clean. Staff was friendly. The breakfast was good and the pool was warm."

"The property appeared to be more of a weekly/monthly pay flop house. There were people smoking meth in the parking lot when we pulled in. Room window was broken and a huge gap under the door to the hallway. Did not feel safe at all. People lingering outside the room well into the night. We packed up and left in the middle of the night. "

"Walked in to a musty smell. The elevator made me very uneasy, so we took the stairs from the 2nd floor every time. Luggage and all. Our room key kicked us out after the first night (we stayed two nights) so we had to go get a room key at 10pm when arriving back to the hotel. The bathroom was out of shampoo and conditioner so they just set the new bottles on the shelf instead of just changing the bottles out. Our bed had a flat sheet and a very thin blanket. There were non working AC unit out in the halls. We could hear everything through the walls, even people laughing. The employees live there and go back to their room for breaks so I was unable to find an employee multiple times. The breakfast consisted of frosted flakes and raisin bran and waffles. I was really disappointed in my stay and we will not be returning. "