San Rafael hotel guide. Highgate Independent hotel in San Rafael, California

"Great and friendly staff"

"Great place for downtown"

"Older hotel. Room was clean. Bathroom all tiled. Heater didn't work well. Took forever (at least 6 minutes) for the hot water to get hot. Breakfast was a coupon for the place next door. Food was good there."

"Hotel was very clean and well kept. Heated pool was perfect for the cool weather. Breakfast included had great options."

"The staff was extremely helpful when we were not sure where to eat or find transportation."

"Very comfortable beds and amazing concierge Havier"

"This was a great stay in a convenient location. It’s cute and the rooms have a nice flair compared to the bigger chain branded hotels nearby, but still is very comfortable. Staff was super friendly. If you’re OneKeg platinum just don’t expect those benefits to be honored. I’ve found Expedia isn’t really good or consistent at administering those and this was one of those properties where they have no understanding of it."

"I can handle bad luck items. If, for example, The neighbors were noisy, or the ac wasn't working that day, that might not apply to the next guest. No, my problems are more ongoing. The premium room pictures clearly showed a chair under a small side table built into the bed that could be be considered to function as a small desk.Either chair or side table existed in the room. The staff said none of thier rooms had a desk after calling the manager who refused to speak to me. Pictures are worth a thousand words, but 5he staff tried to make it user error because the text description didn't say desk. But the pictures for each room type were different and clearly showed a chair under a table. Also other rooms had pictures of actual desks but they said no rooms had desks, so those pictures are lies according to the manager. They didn't even have the grace to apologize for my inconvenience. Other problems with the room, the shower lacks a grab bar even though the floor is not non-slip. The TV is slow, it blackscreens for 10 seconds when changing channels. A pain when I am unfamiliar with the channels. The channel guide didn't work, I had to set the date and time to get it to work but it didn't populate the listing. The light turns off automatically... When I was taking a shower.... The switch to shift shower from wand to overhead is hidden for anyone of standard height... It is very small under the temperature control. I have a lot more to say but am only allowed 1500 characters"

"The property is in a great location in downtown San Francisco. However it is an older hotel so some the rooms and bathrooms are very small. "