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"Very good and comfortable"

"it was a good stay"

"Always a great stay and the staff are super friendly. "

"The hotel is very nice and convenient if you are there for business!"

"I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention. "

"Exceptional hotel with ver friendly staff and amazing food."

"Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in."

"Perfect for a long layover, inside the domestic terminal. Staff are extremely helpful. Rooms are basic but extremely clean and perfectly adequate for getting a good sleep before an early morning flight. Breakfast starts at 4.30am, perfect."