Dear Richard,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for choosing Grand Mercure for the second time this month and for sharing your wonderful experience! We are truly honored to have had the opportunity to host you and your family.It warms our hearts to know that you consider us the best hotel experience in all of Seoul. Providing exceptional service and creating memorable moments for our guests are at the core of what we do, and your positive feedback motivates us to continue striving for excellence.We can't wait to welcome you back for your next stay! If there's anything specific you enjoyed or if you have any preferences for your future visits, please let us know. Your satisfaction is our priority, and we are committed to ensuring each stay with us is exceptional.Thank you again for your kind words, and we look forward to serving you and your family in the near future.Warm regards,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Dawn,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Dawn,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Richard,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your feedback about your recent stay with us. Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing stay and that our hotel is among the best in Seoul for you. Your kind words about our great location, friendly service, and good breakfast mean a lot to us.We would be honored to welcome you and your family again! If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to make it even more memorable for you.Thank you for choosing our hotel, and we look forward to the pleasure of hosting you and your family again in the future!Warm regards,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Daun,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Alexandru Laurentiu,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for sharing your detailed and positive experience with us! We are delighted to hear that you had a wonderful stay and that you enjoyed the various amenities and services our hotel has to offer.We are pleased that our convenient location near Yongsan station and the easy access through the walkway added to the comfort of your stay, especially during inclement weather. It is fantastic that you explored the Seoul Dragon City complex and the nearby attractions.Your comments about the comfortable bed, ample storage options, and the impressive views from the 18th floor are truly appreciated. We are glad you found the bathroom spacious and well-equipped, and it is great to hear that you enjoyed the complimentary amenities and the excellent breakfast options provided.Knowing that our housekeeping team did a very good job maintaining cleanliness and that you found the smoking area convenient adds to our joy. We are honored that you plan to choose our hotel for your future stays, and we look forward to welcoming you back with the same level of excellence. Thank you for choosing our hotel, and we can't wait to host you again :-) !Warm regards,Pauline Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Edward,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your thoughts about your recent stay with us. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear David,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff very friendly and helpful, with good English proficiency.It is great to know that you enjoyed the comfort of our beds and found the rooms to be very clean and well-presented. Creating a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable.If there's anything specific you appreciated or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!Warm regards,Pauline Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

고객님, 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산을 이용해 주시고 귀한 시간 내시어 소중한 말씀 주심에 감사의 인사를 드립니다. 먼저 기대에 미치지 못한 서비스로 인해 불편함과 아쉬움을 남겨드린 부분에 대해 정중히 사과 말씀을 드리며 말씀주신 예약 시점 및 객실 준비 상태 관련하여 유관부서와 그 부서장에게 전달하여 차후 동일문제가 발생되지 않도록 세심하게 준비하고 부족한 부분의 개선을 위해 더욱 노력하겠습니다. 환절기 건강 유의하시고 다시한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 감사합니다.Jennifer SongAssistance Front Office ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Anna,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We are thrilled to hear that you had such a positive experience at our hotel!We are delighted to hear that you had a comfortable and enjoyable stay with us. It was a pleasure assisting you during your visit.We apologize if the check-in and check-out process took longer than expected. We truly value your feedback, and we will work on improving the efficiency of these procedures to ensure a smoother experience for our guests in the future.We are thrilled that you made the most of our amazing gym, sauna, and the stunning views they offer. It's our goal to provide exceptional amenities to enhance your stay.On a personal note, your kind words about the concierge service mean the world to me. It was my pleasure to assist you, and I'm grateful for the opportunity to contribute to your memorable experience.Merci beaucoup for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future. A bientôt !Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Minju,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.Thank you for sharing your incredible experience at our hotel during your three-week visit from America to Korea. We are absolutely thrilled to hear that we were able to provide you with a memorable and comfortable stay that exceeded your expectations.We are honored to be the first hotel that has left such a positive and lasting impression on you, making you want to return in the future. Knowing that our staff members were kind and helpful throughout your stay brings us great joy. We strive to provide exceptional service and ensure that every guest feels welcome and well taken care of.We are delighted that you found our hotel clean and comfortable, with beds that provided such a good night's sleep that you wanted to bring a mattress home with you. Our dedicated housekeeping team works hard to maintain cleanliness and ensure that guests have a comfortable environment during their stay.It is fantastic to hear that our laundry service exceeded your expectations, with your laundry being hung in the closet when you returned in the afternoon. We aim to provide convenience and thoughtful touches to enhance your stay.We are glad that our hotel's location offered excellent transportation options and that there were various games for children to enjoy in the surrounding area. It's wonderful to know that our swimming pool was a safe and enjoyable place for you and your family to spend time together.Thank you for your kind words and for your trust in us for future visits. We're honored to have met your expectations and can't wait to welcome you back to our hotel. If there's anything specific you'd like to request or any preferences you have for your next stay, please feel free to let us know in advance, and we'll do our utmost to accommodate you.Once again, thank you for choosing our hotel and for sharing your remarkable experience. We are grateful for your feedback, and we look forward to serving you again in the futureSincerely,

Dear Valued Customer,We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your positive review! We are delighted to hear that you and your little poodle had a wonderful stay with us. Providing a clean and quiet environment is essential for a pleasant experience, and we're glad we could meet your expectations in that regard.Our team takes great pride in offering excellent service, and your kind words are truly appreciated. Receiving a perfect score of 10 for everything is incredibly gratifying for us, as it shows that our efforts to provide a top-notch experience have paid off.We hope to welcome you and your adorable poodle back again soon. Thank you for choosing us, and we look forward to making your next stay even more enjoyable! Safe travels!Sincerely, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Min,Thank you very much for your recent stay and taking your precious time to share your feedback with us. I sincerely apologize for failing to meet your expectation. I understand that our apologies will not make up for the inconvenience you have experienced with us. However it would be greatly appreciated if you could kindly share us more details for better understanding and give an opportunity in the future of welcoming you back so that we will do our utmost to restore your faith in the Grand Mercure Ambassador Hotel and Residence Seoul Yongsan.Thank you once again for leaving us your valued feedback and looking forward to hearing from you. Best regards,Jennifer SongAssistant Front Office Manager

Dear Mr. Al-Midhadi, Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. I hope you have a good New Year's Eve with your family. ​ I would like to sincerely apologize for the inconvenience upon arrival. As you know, Corona 19 has spread, and hotel guests and staff are also going to undergo PCR tests recently. There is absolutely no reason why the hotel doesn't accept guests who come with a good mind like you. The Grand Mercure Hotel is located in Yongsan-gu, so we have no choice but to follow the instructions of Yongsan-gu Office, and we ask for your understanding as the process is very difficult for the hotel staff as well. The 1st reservation for one night is definitely in the process of being refunded, and the 2nd and 3rd reservations have been canceled without any problem. We appreciate your kind understanding. Should have further inquiries, please contact me at any time. Best regards, DAEIL LEE Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan