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Reviews of Signiel Seoul

5 out of 5
Signiel Seoul
Lotte World Tower 76F-101F, 300 Olympic-ro, Songpa-gu, Seoul

Reviews

9.6

Exceptional

Rating 10 - Excellent. 840 out of 1001 reviews" "
Rating 8 - Good. 106 out of 1001 reviews" "
Rating 6 - Okay. 31 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hyung Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SIGNIEL SEOUL on 2 May 2024
[한국어] 칭찬 글 답변고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing view! Staff are tripping over themselves to be helpful. You can tell it isn’t quite brand new, though. As the room is already starting to show some wear and tear… amazing facilities, otherwise!
Stayed 1 night in Apr 2024
Response from SIGNIEL SEOUL on 30 Apr 2024
Dear Nick, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL Seoul

8/10 Good

Brock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here in the Signiel. Highlights being the staff and room accommodations. Would highly recommend an in room tablet for ordering room service and more a la cart options. The view is stunning and food was great but would prefer to have options other than just the buffet. Would stay again!
Stayed 2 nights in Apr 2024
Response from SIGNIEL SEOUL on 17 Apr 2024
Dear Brock, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL Seoul

10/10 Excellent

Iain, Varese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and particularly helpful staff
Stayed 3 nights in Mar 2024
Response from SIGNIEL SEOUL on 9 Apr 2024
Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL Seoul

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SIGNIEL Seoul on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah, Dededo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from SIGNIEL SEOUL on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service!!
Stayed 2 nights in Mar 2024
Response from SIGNIEL SEOUL on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Byung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 2 nights in Mar 2024
Response from SIGNIEL SEOUL on 16 Mar 2024
Byung 고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다. 고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울 총지배인 배현미

10/10 Excellent

Henry, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel ever :) nothing like it
Stayed 1 night in Feb 2024
Response from SIGNIEL SEOUL on 16 Feb 2024
Dear Henry, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was some of the most courteous in the world. They care for customer satisfaction and comfort above anything else.
Stayed 2 nights in Feb 2024
Response from SIGNIEL SEOUL on 16 Feb 2024
Dear Mohamed, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Jan 2024
Response from SIGNIEL SEOUL on 27 Jan 2024
Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Karen Li Shien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for New Year’s count down, very nice experience and nice neighborhood. Very friendly staff and super good room service.
Stayed 2 nights in Dec 2023
Response from SIGNIEL SEOUL on 6 Jan 2024
Dear Karen Li Shien, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

8/10 Good

sung mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SIGNIEL SEOUL on 5 Jan 2024
저희 숙박 시설을 이용해주셔서 감사합니다. 의견을 주셔서 감사합니다!

10/10 Excellent

Jaewon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SIGNIEL SEOUL on 28 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hyunggi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from SIGNIEL SEOUL on 9 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JinWon

Stayed 1 night in Nov 2023
Response from SIGNIEL SEOUL on 21 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheikh

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from SIGNIEL SEOUL on 26 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Water fell from the bathroom ceiling, but they just said they were sorry and even though I paid ₩68,000 there was nothing to eat for breakfast
Stayed 7 nights in Oct 2023
Response from SIGNIEL SEOUL on 6 Nov 2023
Dear Mr. John Warm greetings from SIGNIEL Seoul!Thank you for sharing your experience with us.Concerning your opinion about our room and breakfast, We deeply apologize for inconvenience you experienced during your stayWe have repaired the leaking after you checked out.Also, we will share your comments with the restaurant and improve it with your opinion.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable. Once again, we deeply apologize for you unpleasant experience.Thank you again for your visit, and hope serve you with better service quality in the near future. Sincerely, Clara Bae General Manager SIGNIEL Seoul

10/10 Excellent

RANDAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Service
Enjoyable stay using hotel swimming pool and gym. Service was excellent and location near Lotte duty free shops and lakes. We had nice stroll round the lake.
Stayed 1 night in Oct 2023
Response from SIGNIEL Seoul on 2 Nov 2023
Dear Randal,Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of Seoul from this property is second to none. The staff was attentive and would always help get the door for you and hold the elevator so that you could go first. The English at this property was also relatively good, so communication was easy most of the time. It is literally right beside Lotte World Mall, so very close to shopping and a short <5 min walk to the subway station. Thoroughly enjoyed our stay here!
Stayed 2 nights in Oct 2023
Response from SIGNIEL SEOUL on 28 Oct 2023
Dear Eric, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Simone

Stayed 5 nights in Oct 2023
Response from SIGNIEL Seoul on 10 Nov 2023
Dear Simone, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

SEUNG

Stayed 4 nights in Oct 2023
Response from SIGNIEL Seoul on 4 Nov 2023
Seung 고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

Boon Seng

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from SIGNIEL SEOUL on 1 Oct 2023
Boon Seng 고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from SIGNIEL SEOUL on 21 Sep 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

EunJung

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from SIGNIEL SEOUL on 16 Sep 2023
저희 숙박 시설을 이용해 주셔서 감사합니다. 의견을 주셔서 감사합니다!

10/10 Excellent

hyun duk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SIGNIEL SEOUL on 11 Sep 2023
hyun duk 고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Excellent service and beautiful hotel. All the staff without exception are great. Polite and very helpful at all times. Nothing is too much trouble.
Stayed 7 nights in Aug 2023
Response from SIGNIEL SEOUL on 7 Sep 2023
Dear Anonymous, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Bojin, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it, and great customer service!
Stayed 1 night in Aug 2023
Response from SIGNIEL SEOUL on 20 Aug 2023
Dear Dicky, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Jaeyoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from SIGNIEL SEOUL on 24 Jul 2023
저희 숙박 시설을 이용해 주셔서 감사합니다. 의견을 주셔서 감사합니다!

10/10 Excellent

James

Stayed 2 nights in Jul 2023
Response from SIGNIEL SEOUL on 24 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John, Bridgeport

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with very courteous staffs. Dining options are numerous and lounge service was excellent.
Stayed 1 night in May 2023
Response from SIGNIEL SEOUL on 7 Jun 2023
Dear John, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Marques

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and great views. Everthing is within waking distance. Just check closing times of restaurants in mall, they close early.
Stayed 2 nights in May 2023
Response from SIGNIEL SEOUL on 1 Jun 2023
Dear Marques, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

jin joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Super clean, awesome view, nice service.. Also lots of things to do. It was amazing experience for us
Stayed 3 nights in May 2023
Response from SIGNIEL SEOUL on 27 May 2023
Dear jin joo, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Tomasz, Sausalito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from SIGNIEL SEOUL on 13 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sol

Stayed 1 night in Apr 2023
Response from SIGNIEL SEOUL on 25 May 2023
sol 고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 6 nights in Apr 2023
Response from SIGNIEL SEOUL on 5 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terre

Stayed 3 nights in Apr 2023
Response from SIGNIEL SEOUL on 9 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. View from the lobby and room were fantastic.
Stayed 1 night in Apr 2023
Response from SIGNIEL SEOUL on 7 Apr 2023
Dear Gina, Thank you for staying with us! We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul. Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts. Thank you very much for your encouragement. We will continuously try our best to improve our service skills to be able to make your next stay much more memorable! We look forward to your next visit. Thank you again for your opinion.Best Regards, Clara Bae General Manager SIGNIEL SEOUL

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place located right in the middle of seoul, hotel personnel help make it easy to transport
Stayed 1 night in Apr 2023
Response from SIGNIEL SEOUL on 7 Apr 2023
Dear Miguel, Thank you for staying with us! We are very pleased to hear you had a comfortable stay at SIGNIEL Seoul. Providing high-quality service is our responsibility. It still feels great to be noticed for our efforts. Thank you very much for your encouragement. We will continuously try our best to improve our service skills to be able to make your next stay much more memorable! We look forward to your next visit. Thank you again for your opinion. Best Regards, Clara Bae General Manager SIGNIEL SEOUL

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from SIGNIEL SEOUL on 11 Mar 2023
고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from SIGNIEL Seoul on 14 Mar 2023
고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인배현미

10/10 Excellent

Shk Ali A F, Doha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 3 nights in Jan 2023
Response from SIGNIEL SEOUL on 7 Feb 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rhona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Signiel is a wonderful hotel. The view from our room on the 87th floor was spectacular. Our room was well appointed and the staff was so helpful. We were treated to cake, fruit and macrons delivered to our room each day. The location is great and we enjoyed shopping at the Lotte World Mall. We would love to stay here agin on our next visit to Seoul.
Stayed 4 nights in Jan 2023
Response from SIGNIEL Seoul on 21 Jan 2023
Dear Rhona, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Clara BaeGeneral ManagerSIGNIEL SEOUL

2/10 Terrible

mi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no air filter so a lot of dust. We do have asthma not able to control
Response from SIGNIEL SEOUL on 10 Jan 2023
Dear Mi,Warm greetings from SIGNIEL Seoul!Thank you for sharing your experience with us.We really appreciate your kind grades on our image. On the other hand, concerning your opinion about our room condition will report to the management and try to find improvements.we deeply apologize for any inconvenience you experienced during your stayWe will continuously try our best to improve our service skills to be able to make your next stay much more memorable. Once again, we deeply apologize for you unpleasant experience.Thank you again for your visit, and hope serve you with better service quality in the near future. Sincerely, Jay Lee General Manager SIGNIEL Seoul

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Happy Hour is poor.
me senti incomodo por desmasido visitas. muy poco servicio de Happy Hour.
Stayed 1 night in Dec 2022
Response from SIGNIEL SEOUL on 10 Dec 2022
Dear Guest, Warm greeting from SIGNIEL Seoul! Thank you for sharing your experience with us.we deeply apologize for any inconvenience your experienced during your stay. Hotel guest lounge operated for all guest so generally people are wait on happy hour so we find solution. We will continuously try our best to improve our service skills to be able to make your next stay much more memorable. Once again, we deeply apologize for you unpleasant experience.Thank you again for your visit, and hope serve you with better service quality in the near future. Sincerely, Jay Lee General Manager SIGNIEL Seoul

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from SIGNIEL SEOUL on 24 Nov 2022
고객님께,저희 시그니엘 서울을 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사합니다.고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서의 행복을 느낍니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼겠습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.고객님의 의견에 다시 한 번 감사드리며 고객님의 가정에 행복이 가득하길 기원합니다.시그니엘서울총지배인이정주

6/10 Okay

Ngoc

Stayed 17 nights in Nov 2022

10/10 Excellent

Dongjun, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Nov 2022
Response from SIGNIEL SEOUL on 21 Nov 2022
Dear Dongjun, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Jay LeeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

Juyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Sep 2022
Response from SIGNIEL SEOUL on 4 Oct 2022
Dear Juyoung,Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Jay LeeGeneral ManagerSIGNIEL SEOUL

10/10 Excellent

goeun

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool high end property. Must check out.
Stayed 1 night in Aug 2022
Response from SIGNIEL SEOUL on 2 Sep 2022
Dear goeun, Thank you for staying with us!We are very pleased to hear that you had a comfortable stay at SIGNIEL Seoul.Providing high quality of service is our responsibility, still it feels great to be noticed for our efforts.Thank you very much for your encouragement.We will continuously try our best to improve our service skills to be able to make your next stay much more memorable!We look forward to your next visit.Thank you again for your opinion.Best Regards,Jay LeeGeneral ManagerSIGNIEL SEOUL