2/10 Sangat Buruk
Guy and Kathy, Pasadena
Bepergian bersama teman
29 Okt 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Room Condition and Odor Issues
During our stay, we encountered a severe problem with our room: there was a terrible odor that made us feel ill. The smell was so overwhelming that we attempted to sleep in our car; unfortunately, that option proved too uncomfortable. As a result, we were only able to remain for one night, despite having reservations for three nights in total.
Possible Source of the Odor
We suspect that the odor may have originated from a cleaning solution, possibly one used to wash the linens and towels, or from other cleaning products used in the room.
Communication with Staff and Refund Issue
We reported our concerns to the employee caretaker, who assured us she would inform the owners. She later told us that the owners had agreed to refund us for the two nights we could not stay. We also wrote a note to the staff thanking her for assisting with a refund. However, we have not yet received this refund.
Alternative Arrangements
Fortunately, we were able to secure reservations at another hotel for the remainder of our vacation.
Additional Problems with the Facilities
There were several other issues with the room and property. The bathroom towel rack had been removed from the wall, and the shower was in very poor condition. Additionally, the parking lot did not have enough spaces to accommodate all guest vehicles, forcing some guests to park on the street.
Based on our experience, we do not recommend this accommodation and would rate it zero stars.
Guy and Kathy
Menginap 3 malam pada bulan Oktober 2025
