"1. Valet was not readily available and space was taken up by 2 large trucks loading linens at 9pm.
2. Elevators. Not enough words to explain how horrible of a design, function and availability of the elevators which was shared by the many other customers. The wait was no less than 15 minutes each time and we had to pass on multiple stops because it was full. Not efficient and very small.
3. Temperature controls did not allow us to adjust. We weren’t comfortable in our room, the hallway or elevator.
4. We were not informed of the construction which we believe created significant risk on entry and exit of the property. Particularly in the access of the elevators and entry into the building.
5. The room was a postage stamp. No place to put our suitcase or unpack. Sink space was non-existent.
6. Valet parking was more than quoted.
All of the above puts your staff in a very difficult position to be able to satisfy customers. They are not the issue.
Very unsatisfied and will not stay again for which we travel frequently. I hope you take our feedback into consideration. "
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