South East England hotel guide. Greene King hotel in South East England, England

"Room not cleaned to an acceptable standard. Long hairs on the worktops and in the bath. Shower curtain was still wet, can only mean it had not been changed, not nice."

"Lovely room, spotless, beds & pillows a little hard. Crisp linen and fresh towels and gorgeous shower gels and soaps etc supplied. Little disappointed nothing on the tv other than paid for movies, couldnt even listen to radio or watch freeview when chiling out for a while. Room was lovely and quiet and nice blackout curtains too. "

"Easy and convenient "

"Room 518 was poorly kept. The net curtains were black from never being cleaned, air conditioning unit has never been cleaned, a single seater chair thats never been cleaned as its thick with black caked on dirt and is full of dust/dead bugs and the shower was either boiling hot or ice cold nothing inbetween. I had my wife and 2 year old with me and just as we had settled it would have been a pain to move rooms. Told reception in the morning who couldnt care less( think her name was nisha(but she was indian)) absolute poor service from her and she shouldnt be in hospitality. "

"Clean room, lovely staff, gym was ok for a quick session, "

"Evrything was fine ,there was an issue with the swimming tho , there were children unsupervised in the pool messing about and ruining it for everyone ,one was with an adult and dived in !!!!apart from the danger to themselves they ruined it for othervpatrons ,we did report it and realise its not the hotels issue but they would look vinto it and liaise withh those responsible for the pool. Staff in hotel were lovely and helpful.👍"

"I Travel as a Professional British Citizen. Therefore have pre-paid WI-FI Internet access. Etc; A Professional Hotel should:- 1. Provide Professional information to ALL GUESTS. For eg; Breakfast times. Weekdays and Weekends. Other Facilities. Etc; 2. Dishes not available on Menus. Should be noted on Restaurant Menus and Room Service Menus. Attach Drinks and Beverages Menu to Room Service Menu. Advise the Restaurant Breakfast Chef. To use a Egg Omlette Recipe. Etc; Because 2 fried eggs stuck together is NOT an Omlette. 3. STOP Over-Pricing basic Brand Bottles of Wine. 4. A Concierge does not have the role of a Hotel Manager!? Re.Complaints. Etc. 5. Educate ALL Staff NOT to Discriminate against Guests who are racially not white. "

"Pool, stream and sauna were great!"

"On check we had this ridiculous discussion that I was not a Gold member because I had not booked via Hilton site. I did not personally book it but i was treated badly - not recognising that I am a Gold member and still paying good money to Hilton to stay there."