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"We had a connection cancelled due to severe weather and got stranded in Chicago late in the evening. I booked this hotel on Hotels.com thinking it had an airport shuttle. It did not. When we arrived, the line to checkin was nearly out the door with one young girl working the desk and clearly using her phone to FaceTime someone who was guiding her through every step, every click of the mouse, etc. She was not trained and should not have been there alone. As a result, we stood in line for well over an hour to get checked in and didn't get to sleep until around 2am. This turned a miserable day into two miserable days."

"The rooms were very nice. The property is in a perfect location close to the airport and the restaurant on the ground floor was excellent."

"Friendly staff made the stay enjoyable"

"I loved it here the smell of hotel was amazing "

"Breakfast was good! I enjoyed that the proteins changed from day to day! The front desk staff were very kind and informative. I wanted housekeeping to come and take out the trash which they did AND picked up after us and made our bed while we were out for the day. We will definitely stay here again when we visit chicago again, its about a 40minute drive into the downtown area. Worth it if you want to have some quiet away from the big city each night"

"The entire property is very clean and comfortable! My double room was fine for me, but would have been a little tight with 2 people. The staff is friendly and helpful. Fantastic dining in the area and walkable to convention center and CTA station. "

"Always is a great experience in the Hotel.Thanks"

"Cool"

"El cuarto olía mucho a cigarro y según era no fumar. "