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"Great service and staff "

"Loved my stay here. Room was clean, staff was friendly. Great location with everything you need right by the property. 10 out of 10!"

"The entire experience was great! Well except parking."

"I had such a great stay at The Chicago Hotel Collection Magnificent Mile Hotel & Suites. From the moment I walked in, everyone made me feel genuinely welcome. Kory checked me in and she was incredibly kind — patient, warm, and just overall amazing. Later on, when I needed to extend my stay, Raymond took care of everything quickly and with zero stress. Super helpful. The bar was another highlight. Drake, the bartender, is fantastic — friendly, attentive, and makes a great drink. He really added to the vibe. And I have to mention the owner. He was so kind and down‑to‑earth, took time to talk with me, and even gave me some great recommendations around the city. You can tell he truly cares about the guest experience. Overall, the staff, the energy, and the location made this an easy 5‑star stay. I’ll definitely be back and recommending it to friends."

"The room is dated and overpriced for the lack of amenities in the room. Heater was not working during stay. Not properly cleaned with left over hair ties. The breakfast bar and lounge bar are a nice touch, however the staff is rude and not very willing to help. The manager of the hotel being one of the worst. We had left items and had an incredibly rude experience trying to get them back. The front desk was rude and unprofessional. When we got the manager he said “this is more of a housekeeping issue”. This is clearly a hotel/management issue after 10 days with no contact. The manager begrudgingly helped us finally get our items found. Honestly feel if we hadn’t hounded them I never would’ve received my items. Do not recommend this hotel. Will be writing an email to corporate as well. "

"Great location$ access to many things "

"Great neighborhood; safe lots of restaurants. Restaurant in the hotel is absolutely fabulous. The staff is efficient and quick and polite. The Room are large and the patios are absolutely wonderful being able to go on a balcony is very special in Chicago. Most hotels do not have a balcony."

"The property, our room, and the staff were all FIVE STARS! Highly recommend this place!!"

"The staff was incredibly friendly and the room was spotless. I had a very comfortable stay and slept soundly."