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"Nice property, but a couple of things that could help, calling and talking to someone is sometimes impossible, i left a jacket on a Sonesta airport shuttle , just getting a reply to a email seemed a monumental task, with no reply if they could or could not find it. The description of where the shuttles pick people up could be much better, even a simple picture of a typical location would help."

"This was a perfect getaway for my wife and I. Definitely a kid friendly place, but much more enjoyable with just you and your partner."

"Overall it was really good. We walked to/from Disneyland, and it wasn't bad at all. The room was fine. We had a refrigerator and coffee pot, which was great. The room felt a little stripped-down, though. I had to chase down a hair dryer but luckily found a nice housekeeper who helped me, since the front desk couldn't.. They didn't automatically have them in the rooms, which I found weird. It was a great deal, though, and good location."

"Good "

"Relatively expensive breakfast. Room was clean enough. Staff helpful, location great. "

"The hotel was close to the airport making it so convenient to catch my flight. Staff was very friendly and helpful. Good restaurant downstairs."

"Breakfast staff was extremely helpful especially Lucy team."

"I enjoyed my stay at the Freehand. The staff was super friendly and helpful, and the location is perfect. The prices can't be beat, so this will be my only choice when visiting DTLA."

"The hotel is great, maybe some in-room welcoming perks. More water. Better/stronger hair dryers. "