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"This place has really gone downhill. From broken elevators to toilets backing up, the maintenance is non-existent. I was most disgusted by the housekeeping—they actually remade our bed with stained sheets instead of replacing them. Every meal was either cold or poorly prepared, especially at the steakhouse. Even the beach was a letdown due to the crowds and the rude vendors. I won't be returning."

"Our check-in was supposed to start at 3pm but one of our rooms was not ready until 10pm. We had 2 rooms.The staff were rude and wasn't provide to provide the two rooms close to each other. Most of the restaurants were closed due to construction. The reservation app for the a la carte did not work. We had to eat dinner at the same restaurant for two nights. The beach is very small. "

"Yes the breakfast was always fresh, mostly local and very tasty. AC worked perfectly. Room was nice and cool."

"I loved the atmosphere and the people were friendly. I would stay again!"

"Perfect for relaxing and food, water activity needs more "

"The property was in great shape considering the hurricane that hit the island in October 2025. There were a few areas of maintenance going on but otherwise the property looked great! The food was only average. Some staff were so so nice while others were just meh. They tried to do the sales pitch for a time share and tell you it was mandatory. They said it was mandatory to see the transportation services desk the day after we arrived but that was just to try and sell tours and excursions. I read horror stories from other Iberostar properties so thankfully the sales pressure here was not as bad. It still overshadowed the whole experience though."

"Jewel Paradise Cove exceeded my expectations. Beautiful ocean views, peaceful atmosphere, amazing staff, and delicious food. The perfect place to unwind in Ocho Rios. Highly recommend!"

"All was good "

"The selection of food was amazing. "