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Clean room and good hygiene Good staff

Amazing place amazing staff no complaints.

Just returned from five nights at the Holiday Inn Express on Staten Island and had an excellent experience. The rooms are clean and comfortable, the complimentary breakfast is really great, the hotel has a good shuttle bus service to the ferry port and above all the staff are very friendly and helpful. If you need to use public transport to the ferry or the shopping mall the service is very good. Catch a 62 to the ferry or a 92 to take you into Manhattan. The bus meets the ferry and the...

We had a lovely stay at this hotel. The location was great and ideal for getting around. The rooms were on the small side, but there was convenient storage space for luggage underneath the bed. The bathroom was excellent, with a lovely shower. The staff were very welcoming and friendly when we checked in. The hotel bar was also a real highlight – a great place to relax and enjoy a drink. Overall, we had a really enjoyable stay and would happily recommend this hotel!

Good location

Excellent team flexible check in and great location. Room and hote immaculate

The beds were very comfortable and they sheets were changed every couple of days.

Excellent location just four minutes’ walk from 9/11 Memorial Pools and Museum. Warm welcome from staff. Clean and comfortable room. Excellent bar area in the evening and efficient good value breakfast deli.

The hotel itself is clean and centrally located for NYC tourism in Times Sq. the staff are great, breakfast included was a good start to each day and the price we got through Expedia was a bargain. Be warned that there is a migrant shelter directly opposite the hotel which can be intimidating as large groups hang around outside - the hotel have a regular security guard and the NYPD are outside the shelter all the time.

I really appreciated this hotel being my base. The staff were phenomenally friendly, welcoming and helpful. That made a big difference to me as this was my first time in NY, on a ten day trip alone. A big adventure. The mattress was firm (very important) AND there were feather pillows. Close to travel and amenities. It’s listed as three star. I see it as four star. Very good value for money.

GOOD LOCATION AND FRIENDLY STAFF

My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .

Our stay at Pod 39 was very enjoyable. The hotel location is perfect. Quiet yet close to Grand Central, Chrysrel Building, Empire State and Times Square, lots of shop and eating out options nearby. The hotel itself is in good condition. Its highlight is the rooftop. In the morning the bar is closed but you can still go there and eat breakfast & enjoy the views. Downstairs they have another bar. In the morning there is a free coffee and tea and some breakfast options are available to buy like...

Great location, good pricing, friendly staff. If your are looking for a comfortable and modern stay with just the basics then I don’t see any reason to complain about this hotel. A very useful option to avoid paying a fortune in the more opulent hotels. They kindly extended my checkout until 12pm for no extra charge.

Stayed in the king room with Times Square view, it was perfect. Huge comfortable bed, very clean and spacious. As two women it felt very secure and safe, with staff at all entrances and key card needed to access lift and extra lock on the bedroom door, which was something I was looking for.

Such a great stay here. Right in midtown Manhattan in the heart of the action but at a really reasonable price. The room was small but immaculate. I requested a higher room with a view and the hotel did exactly that for us - the 21st floor with a beautiful view to wake up to. I would definitely recommend staying at CIVILIAN and I would definitely stay here again.

Really nice hotel with a pleasant roof terrace and great staff; the free coffee all day was a nice touch as were the free croissants first thing. Lots of interesting food options nearby - iconic dining at: The Roxy; Bubby’s and Katz Diner were all only a short walk away. There are good transport connections via the nearby subway station and it sits in a very friendly and safe neighbourhood on the border between Chinatown and Little Italy.