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"Initially, we were swt up in 515. Extremely noisy due to elevator traffic. Moved to 201. Floor had very strong smell from the moment we stepped off of the elevator to our room at the end of the hall. Our room smelled as well. Staff eventually opened the window but then it was too cold in the room, even with the heat on. Staff had to come back up to close the window. During our stay the phone rang twice. Once at 730 pm and the other at 1245 am. Both times the phone just rang once. At 1130 am on the day of checkout housekeeping was kkoxking on our door - despite having confirmed late checkout at 12 pm. While the hotel rooms are beautiful and the on-site restaurant food absolutely delicious!, we would more likely choose anither hotel to stay next time we're in Stratford."

"Pool was great and room was clean "

"No"

"Lovely old home We had a very comfortable stay Thank you"

"There isn't bottle water in the room."

"Good for a cheaper price."

"No slippers provided, ( they said will provide when booked) called the front desk, and just say sorry at first place. Then I complain, because no slippers, how could we do the bath. Then they suddenly drop off slippers. Also, when we check in, they mentioned we could take drinks from minibar, no charge. We took the water and coke. Then we got charged when we check out. Very disappointed experience."

"I never received an e-mail to let me know how to gain entry."

"Rooms very clean & comfortable! Staff were very friendly and accommodating! Will visit again!"