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Reviews of Grand Darmo Suite by AMITHYA

4 out of 5
Grand Darmo Suite by AMITHYA
Jl. Progo No. 1 - 3, Surabaya, East Java

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 55 reviews" "
Rating 8 - Good. 28 out of 55 reviews" "
Rating 6 - Okay. 6 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We didn't get the towel if we didn't ask for it. The hair shampoo was empty at the bath. The check out time took a long time. Everything else was nice.
Stayed 2 nights in Nov 2019

8/10 Good

Thananlak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

HI

Liked: Cleanliness, staff & service
Pretty calm place. Hotel staff was nice. Just one thing I was surprised is genitor has been swiping the floor until the breakfast. Plates are piled 20cm up on the floor and those buffet pans are not covered. Nobody wants to eat dusty breakfast. Better than nothing tho.
Stayed 1 night in Nov 2018

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying :))
Hotel was good clean convenient. Not too expensive! Maybe breakfast can improve a little more.
Stayed 4 nights in Oct 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay
Great hotel with excellent service. I was able to check-in shortly after noon. Big, well-equipped, comfortable and sunny studio with floor-to-ceiling window offering wonderful city view. Decent pool. Wonderful buffet breakfast with lots and lots of choices. The restaurant and bar is very good, with inexpensive food and drinks. I was given a room with a door connected to another room, and privacy became an issue as it was super thin and let all the noises of the neighbors in; but the other aspects of the hotel were really great. The city park in front of the hotel is really nice and surrounded by restaurants, eateries and cafes, including an interesting dining complex across the road from the park which seemed to be open 24/7.
Stayed 1 night in Sep 2018

10/10 Excellent

Victor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a memorable stay. Warm hospitality. Value for money. Will definitely return.
Stayed 2 nights in Sep 2018

10/10 Excellent

Dick

Short stay
Friendly staff, spacious room but breakfast spread is a bit disappointing.
Stayed 1 night in Aug 2018

6/10 Okay

SK, Malaysia

Disliked: Cleanliness
Overall its about how a 4 start hotel should not be. This was more like a 2 or a 3 star hotel. Room was dirty, had to change bed sheet twice as there were dark big patch Room service was a long wait on my first day around 40 minutes for a fried rice Air conditioning in room was also bad, technician took whole 1 hour to repair, but the room was still warm after the repair. Would not go to this hotel again.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with food stall around the vicinity
Stayed 1 night in Jul 2018

6/10 Okay

Matthew , Surabaya, Indonesia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Grand Darmo, not so grand..
This old apartment building was made into a thin walled, thin window hotel. Its noisy, and not restful. It has a 4 srat rating, but really its a 2.5-3 star. Search another booking if you are considering Grand Darmo.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Decent hotel let down by poor service
I'll try to be fair with my review. This is a decent hotel - facilities and location wise, it's not bad. Not quite as near the heart of the city, but close enough that getting anywhere is just a 10-20 minute ride in the usual traffic. Wifi isn't great, but that's par for the course with Indonesia as well. Where I think this hotel fell short was when they made a mistake, and yet expected us to pay for that mistake. I initially booked a room for 4 nights, but afterward changed the booking to 3 nights with a gap in the middle to make a day trip to Jogja. Upon check in, they told us that our booking was for 4 nights. This was odd, but after asking them to check, they confirmed that it was 4 nights. Feeling uneasy, we checked again on the second night, to be told again, that our booking was for four nights. As such, we left our stuff in the hotel room when we left to Jogja. On our return, they told us that after checking - our booking was indeed for 3 nights. As such, if we wanted to stay the 4th night we'd have to pay for it - even though they had repeatedly told us that our booking was four nights. It was a long day, and we were annoyed and decided we'd rather not give the hotel any further business so we went to another hotel nearer to the airport. TL;DR Hotel tells us we had a four night booking when we only had three. We take them at their word, and they eventually try to charge us for the fourth night anyway.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Should care about the taste of the food
Not so comfort as its class (Executive Room in Penthouse)....

8/10 Good

Anita, Stuttgart Germany

Liked: Staff & service, property conditions & facilities, room comfort
Loud surrounding because of a moschee Big room, small restroom Breakfast was really good Good for business
Stayed 4 nights in Feb 2018

10/10 Excellent

Nick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above Expectation
Room is clean and in good condition. A pleasant stay :)
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Hector, ventura ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to anywhere
Only regret, bellman not available at check in tha second time of my stay. Front desk attendant not very nice ( male ) other than that my stay was pleasant, but I will stay again I really like tha location, and it shows, I stay there twice during my vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to stay at the hotel for a short transit, arrived pretty late at the hotel (10 PM) so not many things can be done in the hotel. However, we managed to taste the breakfast buffet in the morning. It was dominated by traditional Indonesian breakfast which foreign tourist may not be to familiar with. We had a good meal, and the table was long enough to accommodate our family of 6 and we had a good time together in the hotel though it was pretty short. The staff was very friendly and accommodating, well trained and efficient in their approach and work. Overall, it was a good experience for us. The hotel also looked clean and well taken care, especially the bed that we use was very comfortable, big and warm. What we didnt really enjoy however is the cigarette smoke that was quite unpleasant during our breakfast time since there are those who are smoking nearby the place we sat. This is a problem that we find quite disturbing especially since we are family travelling with young children. However, we do notice that this problem is not unique to the hotel, but rather a common practice in Indonesia where people are literally can smoke cigarettes everywhere including in confined space and even air conditioned room. However, if there is something that can be done by the Hotel Management, it may bring more customer or guest to the hotel. Second, perhaps the management can consider providing more variety of western breakfast beyond bread and cereal, such as sausages, pasta, or fries

10/10 Excellent

Darvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are stalls in front. Open till late.
Staff are friendly and helpful. There are stalls selling local foods in front of the hotel. They are open till late. Good location too...

10/10 Excellent

paul, victoria bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for price staff extremely pleasant
Well priced hotel with spacious rooms Will definitely be my place to stay in Surabaya

8/10 Good

rick, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good people , nice area And very convenient with good room And friendly staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
All good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sep 1-5 stay @ Grand Darmo
Nice 4 star hotel. Great breakfast. Friendly staff. Negative: Front desk couldn't break 100,000 IDR into smaller bills.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Grand Darmo Suites
Great value for the money. Very helpful and friendly staff. Breakfast is very good. Free snack bar (with water) is nice touch. Air conditioner comfort was sporadic...hot/cold/hot. Cigarette smoke drawn into non-smoking room, especially at night...a major negative. Overall a nice hotel. Would stay here again and would recommend it to others.

10/10 Excellent

Kristiawan Basuki, Makassar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great STAY
Check in was very smooth. Large and nice room, bathroom was okkay. Free wifi and minibar was included in the price. It took about 30 minutes drive to the Airport / railway station.

10/10 Excellent

Kim, Philadelphia

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, limited tourist info
The room was wonderful and the hotel was very nice. The staff had a hard time helping us figure out our transportation so we eventually had to leave and go to a tourist office for more help. The options that the hotel gave us for transportation were extremely expensive unfortunately.

8/10 Good

Fang-Yi, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Very clean and comfortable hotel in the city center of Surabaya. The only issue is that it will be better if the hotel can provide cooked vagatable in breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Om Cyrus, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to the city and Taman Bunkul
my experience was very pleasing and the staff very friendly and polite

8/10 Good

Alexander, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Darmo review
Hotel was near some of the famous shopping malls and its pretty easy to get a taxi. Overall cleanliness of the hotel and room service was up to standard. The hotel staff was all very understanding and friendly especially the guy on night shift (sorry i didnt get his name).

8/10 Good

Tony Adhitya, Jakarta, Indonesia

Liked: Cleanliness, staff & service
Strategic hotel location in Surabaya
The hotel service was good, with great location near Taman Bungkul area which provide lots of food stalls and mini playpark for kids. The room size was standard, good tv system and free mini bar. However spring bed was not good enough compare to other 4 star hotel. They better have to change this to compete with others. Hot water system not in good condition since water running extreme hot despite indicator in the middle. The service was good and nice. But considering the location, this hotel should listed in my list.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not a four star
messy services, shower sometimes lukewarm (and not hot), very weak hair dryer, bed sheet stains..

8/10 Good

kev , australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice hotel
I enjoyed my stay the staff were friendly the room was clean and cleaned every day with fresh water given each day. I would stay here again a good price too :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ジムが適切にメンテされていない
ジムの機材が酷い。ランニングマシンは走行が不安定で、突如停止するなど、不良というより、危険ですらあった。ホテルはインドネシア一般人、フライトアテンダントなどでとても混雑していた
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
良いホテル
動物園の近くに位置し、そばには、ショッピングモールもあり、便利。某国内航空会社の指定提携宿泊ホテルと見えて、フライトアテンダントさんが多いイメージ。フロントの感じとても良い。また利用したい。朝食に肉系ほとんどない。
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Bagus
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location Hotel
Best location Hotel in Surabaya near Bungkul
Stayed 1 night in Aug 2018

8/10 Good

INSAN

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Gerardus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

George , Nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel en faciliteiten. met goede accomodaties
Goed hotel, uitgebreid ontbijt, ruime kamers, redelijke faciliteiten en vriendelijk en behulpzaam personeel.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelnya bagus, sayang karena full occupancy saya mendapat kamar yang sepertinya lama tidak digunakan dan tidak standar.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
kamar kurang bagus
kamar kurang bagus. ac bocor, wastafel mampet, sabun tidak pernah di isi. jam 8 kurang sarapan pagi makanan sdh habis dan meja msh byk piring kosong.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gap, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and spacious room.
The hotel is clean and spacous. Our room had a broken aircon but the hotel officer came to fix it quickly. The breakfast was quite disappointing as they failed to fill more food for those who came late. The restaurant is bit dirty though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang bersih dan tenang
Saya suka menginap disini kerana makanan pelbagai citarasa,suasana tenang dan nyaman..