Hostel di Surrey Heath

"Yes"

"Staff was very rude. We had informed about early check in and was told we can get if room is empty. The room was cleaned and empty as well but when asked the receptionist staff was very rude and mentioned we cannot let you in and said we have signed and contract and should abide by that. We asked 5-10 mins before 3pm and still she mentioned there is still some time left and didn’t allow. Was rude to even answer the questions. Not all but specific staff"

"Room have beg bugs I can't stay upstairs staff give me room on 3 floor"

"I had to chase the owner by phone to get the door code, which I finally got 45 minutes after check-in time. Getting into my room felt like an escape room experience in reverse (3 keys, no instructions, multiple doors). The evening proved noisy, I could hear conversations through the walls and whenever someone came up the stairs, plus noise from the kitchen. My door shook whenever someone slammed their door (regularly). A young child kept screaming in the corridor, even past 11pm (luckily I...