Search Hotels Near US Customs Services, Santa Teresa

"We did not even stay we immediately checked back out. When we got into the room their was a huge stain on the floor, the mattress was stained and nasty, the bathtub had something black all over it and to top it off their was a black long hair on the pillows. I have blonde hair. We just felt gross after stepping in the room. Like I said we checked right back out and went to another hotel."

"Staff was great. Room was clean and nice. Shower pressure was nil, but everything else was awesome."

"Inexpensive, but paid for it. There was no linen when I arrived at near midnight, including towels. The staff made the bed for me, and were apologetic, but none of the rooms were ready. "

"Smooth check-in. Gus at FD was very nice to deal with, he explained all amenities and where breakfast would be which we greatly appreciated. Would definitely come back again!"

"Cool location at the horse racetrack/casino. Clean but the ac is loud, there were other creaking and heater type noises all night, water dripping from shower (also ppl having sex next to us and casino noises ofc but a given in places like this lol) it’s ok for a quick night stop. "

"Property was nice. Front desk was very nice and a rooftop had a very nice . "

"Based on the cleanliness and maintenance of the hotel. I had no interest in consuming any food on site. The front desk guy that was working the night shift on the day of my check out was extremely rude and unhelpful. I was back in the hotel around 130am I inquired on options for late check out he said he didn’t know. I ask if he could find out he responded with no. I ask for his manager, he said he’s the only one there. I asked for his name and he declined to provide it. I also had a malfunction with the room door. I missed a family dinner trying to get the door open to get access to my stuff. Carpets in room need a deep clean. "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."

"Nice quiet hotel. Rooms were clean . Breakfast had good selections but most of the English muffins , bagels and bread were old and moldy. "