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"Jeff at the concierge desk was amazing "

"Pleasant stay. Nice restaurant adjacent to the hotel."

"Great place to stay."

"Came later than planned and the front desk staff checked me in to a corner room after noticing there were double bookings somehow! What a nice upgrade and appreciated her doing that. I had to call Expedia and have them verify to cancel the other reservation. I lost my key a few times or left in the room and the front office staff were friendly. The bathroom was large and the Toto toilets were great. Didn’t use the restaurant or bar, but easily walked safely as a single woman traveler all around the area with great location to union square and market street trolley stop! "

"Yes"

"My stay was great, the room was immaculate, the view was beautiful. The only negative I’d say was the ice machine on my floor was broken and I called housekeeping to get some ice. Only to be told “ we don’t deliver ice to rooms you’ll need to get that yourself but I’ll let someone know the ice machine is broken “ I was very disappointed that being a Hyatt Rewards member and at the cost of a room being over $500 a night , I don’t think bringing ice to my room when the machine is broken is to much to ask. "