Exterior

Reviews of The Sutton Place Hotel Vancouver

4.5 out of 5
The Sutton Place Hotel Vancouver
845 Burrard St, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2107 out of 3297 reviews" "
Rating 8 - Good. 752 out of 3297 reviews" "
Rating 6 - Okay. 242 out of 3297 reviews" "
Rating 4 - Poor. 113 out of 3297 reviews" "
Rating 2 - Terrible. 83 out of 3297 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oliver

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel is in the heart of downtown Vancouver and the location is convenient for shopping, dining, walking or transportation. The staff is not very friendly and the cleanliness is average (carpet was dusty, bedsheet had a stain, bath mat had a stain).
Stayed 3 nights in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities
Lounge experience was very disappointing. Bartender offered poor attitude and service.
Stayed 4 nights in May 2024
Response from RL on 22 May 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
We were up graded to a suite, which was very sweet of them. But it is very tired, need a little bit of TLC.
Stayed 2 nights in Apr 2024
Response from TO on 21 May 2024
Thank you for your feedback. We're glad you enjoyed the upgrade but apologize for the condition of the suite. We appreciate your comments and will look into the necessary updates.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! The location is perfect.
Stayed 3 nights in May 2024
Response from RL on 21 May 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really comfortable bedding, exceptionally clean and great service - on top of being a beautifully decorated hotel!
Stayed 1 night in May 2024
Response from RL on 21 May 2024
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!

10/10 Excellent

Ara

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from RL on 21 May 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from TO on 21 May 2024
Thank you for your feedback! We're glad to hear you had a pleasant stay. We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness, excellent and friendly staff
Stayed 2 nights in May 2024
Response from RL on 21 May 2024
Thank you for your review! We look forward to seeing you again soon!

6/10 Okay

Derek

Travelled with partner
Liked: Staff & service, property conditions & facilities
So dirty under washroom sink, and looks like they never clean it up
Stayed 1 night in May 2024
Response from TO on 20 May 2024
We're sorry to hear about the cleanliness issue you encountered. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 Excellent

JON MIKIO

Travelled with partner
Friendly help at every station
Stayed 3 nights in May 2024
Response from TO on 20 May 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful with check in and accommodating our needs. Room was very cleanly and comfortable.
Stayed 1 night in May 2024
Response from TO on 20 May 2024
Thank you for your review! We're pleased to hear our front desk staff was helpful and that you found your room clean and comfortable. We hope to welcome you back soon!

10/10 Excellent

Tatianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and clean. Will visit again next time I'm in Vancouver!
Stayed 2 nights in May 2024
Response from TO on 20 May 2024
Thank you for your review! We're glad you found our staff attentive and the rooms clean. We look forward to welcoming you back on your next visit to Vancouver!

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The staff is extremely courteous, professional, and helpful. The rooms are kept very clean. The room is comfortable, quiet, and the bed was comfortable on the back. We would definitely return to the Sutton and recommend it to our family and friends.
Stayed 1 night in May 2024
Response from TO on 20 May 2024
Thank you for your wonderful review! We're delighted you enjoyed our excellent location, courteous staff, and clean, comfortable rooms. We look forward to welcoming you back and appreciate your recommendation to family and friends.

10/10 Excellent

Jennifer Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly staff.
Stayed 1 night in May 2024
Response from TO on 20 May 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HS on 19 May 2024
Thank you for your 5 out of 5 rating ! We truly appreciate your business and hope to see you again in the near future .

10/10 Excellent

Hasan, Calgary

Business traveller
Liked: Cleanliness, staff & service
Good location.
Stayed 1 night in Jan 2024
Response from EA on 16 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed the location. We look forward to seeing you again.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay :)
Stayed 1 night in May 2024
Response from RL on 15 May 2024
Thank you for your review! We look forward to seeing you again soon!

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is aging
Stayed 3 nights in May 2024
Response from RL on 15 May 2024
Hello Frank, thank you for your review and we hope you had a great stay with us. As you may not know our property is under renovation. It will look fresh and new in the coming months.

4/10 Poor

Jerred

Travelled with partner
Liked: Cleanliness
Got "upgraded" to a smaller room with smaller beds for a higher cost than what I paid for on expedia
Stayed 2 nights in May 2024
Response from TO on 20 May 2024
We're sorry to hear about your experience. Your feedback is important to us, and we'll look into this matter to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 Excellent

Heather H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and great service
Stayed 3 nights in Feb 2024
Response from RL on 14 May 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, service and amenities.
Stayed 1 night in May 2024
Response from HS on 13 May 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed our property, service, and amenities during your stay. Providing a great experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

David, Valparaiso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I planned on using The $25 VIP reward I was supposed to get on breakfast so I went to the restaurant at 8:50am and was told that they were going to stop serving breakfast at 9am “So sorry” but I could order room service. When I checked it out the elevated costs for that service was total BS. $12 for a cup of coffee???
Stayed 2 nights in May 2024
Response from HS on 13 May 2024
We apologize for the inconvenience you experienced with the restaurants breakfast service and the unexpected cutoff time. Your feedback is appreciated, and we hope to welcome you back for a better experience.

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 1 night in May 2024
Response from HS on 13 May 2024
Thank you for your feedback! We're delighted to hear that you found your stay comfortable and our facilities clean. We aim to provide a pleasant experience for all our guests, and we hope to welcome you back soon.

10/10 Excellent

Sarah Margaret

Travelled with family
Excellent location..easy to walk to all tourist spots and great restaurants. Not too far from airport and easy onsite parking
Stayed 3 nights in May 2024
Response from EA on 11 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed our location and look forward to seeing you again.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from EA on 11 May 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HS on 13 May 2024
Thank you for your 5 star review !

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view! Received a free upgrade which was nice. Nice hotel.
Stayed 1 night in May 2024
Response from HS on 13 May 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the beautiful view and the free upgrade during your stay. It's wonderful to know that you found our hotel nice. We hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 2 nights in Feb 2024
Response from EA on 11 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from EA on 11 May 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel in a great location.
Stayed 1 night in May 2024
Response from EA on 9 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our room. Hotel lobby was very inviting and light filled. Staff were great and helpful. Close to restaurants and shopping. A movie theatre was across the street and one block away was an IGA grocery store opened 24 hours a day that had anything you could want including hot meals. If travelling for medical reasons the Saint Paul's hospital was within walking distance.
Stayed 2 nights in May 2024
Response from EA on 8 May 2024
Thank you so much for taking the time to share this wonderful review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Quiet and clean. Located in walkable distance from restaurants and shops.
Stayed 3 nights in May 2024
Response from EA on 9 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Lindsay Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel It was full That gives you the idea Used the pool and jacuzzis Excellent staff from doorman to porter to desk staff
Stayed 1 night in May 2024
Response from TO on 8 May 2024
Thank you for your feedback! We're delighted to hear that you found our hotel classy and enjoyed your experience with us. We're glad you were able to use the pool and jacuzzis and that you found our staff excellent from the doorman to the porter to the desk staff. Your positive comments mean a lot to us, and we appreciate your kind words. We hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly positive grate energy
Stayed 2 nights in May 2024
Response from AG on 7 May 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Wayne

Travelled with family
Great location and excellent customer service
Stayed 7 nights in Apr 2024
Response from AG on 7 May 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

8/10 Good

alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay
Stayed 3 nights in May 2024
Response from EA on 5 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. Great location, within walking distance from many places and the staff was great. Would definitely recommend.
Stayed 3 nights in May 2024
Response from EA on 5 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed the location, accommodations, and service. We look forward to seeing you again.

8/10 Good

GAIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and entertainment lovely restaurant Pleasant staff.
Stayed 1 night in May 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed our restaurant and service, and we look forward to seeing you again.

10/10 Excellent

Darren, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Concierge sent us to the best restaurant, housekeeping was very responsive, front desk was charming. Will definitely return!
Stayed 1 night in May 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay, and we look forward to seeing you again.

8/10 Good

Beka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see that you enjoyed your stay, and we look forward to seeing you again.

10/10 Excellent

Rudolph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff very helpful.
Stayed 3 nights in Apr 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed your stay, and we look forward to seeing you again.

6/10 Okay

Cherry Christy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Perfect location in downtown Vancouver. Close to shopping and restaurants. Clean and basic room. The gym was excellent. I love it! Food tasted so good! I have to call to f/u tho because it had been an hour late. Waffles already cold but still tasted so good. AC was not working. It was warm in the room. My room card wasn’t working for the pool so I have to ask the receptionist to give me a card that’ll work. Receptionist said that the gold card has an access to the pool and not the bue card. She gave me a gold card but when I entered the pool, there were so many people so I didn’t use it. When I went back to my room, the card didn’t work. Glad my husband was inside. If the pool is open for all the hotel guests, all hotel guests with room cards (blue and gold) should be able to enter the pool hassle free.
Stayed 1 night in Apr 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see that you enjoyed your experience and we apologize for any inconvenience. We look forward to seeing you again.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Sutton!
Stayed 2 nights in Apr 2024
Response from EA on 2 May 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly, helpful staff. Super clean. Great location. Will definitely stay here every time in in Vancouver
Stayed 2 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Parbjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing and great location.
Stayed 1 night in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our accommodations and location, and we look forward to seeing you again.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room, excellent service, beautiful view.
Stayed 2 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations, and we look forward to seeing you again.

10/10 Excellent

Eliza Angeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest location. Walkable to Robson, Granville and the Waterfront. Rooms and property were super comfortable and clean. Just a couple of cons - fridge occupied by paid items only. Would have been nice to have a fridge to put beverages and leftover food in. Tv also said it had Google Chromecast but didnt seem to exist or work in our roo.
Stayed 3 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see you enjoyed our service, accommodations, and location. We look forward to seeing you again.

10/10 Excellent

Michele, Tacoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older, but had so much charm! It was walkable to many restaurants, shopping and night life!
Stayed 2 nights in Feb 2024