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Rating 10 - Excellent. 2107 out of 3297 reviews" "
The hotel is in the heart of downtown Vancouver and the location is convenient for shopping, dining, walking or transportation. The staff is not very friendly and the cleanliness is average (carpet was dusty, bedsheet had a stain, bath mat had a stain).
Oliver
Stayed 3 nights in May 2024
8/10 Good
Michael
Travelled with partner
21 May 2024
Liked: Cleanliness, amenities
Lounge experience was very disappointing. Bartender offered poor attitude and service.
Michael
Stayed 4 nights in May 2024
Response from RL on 22 May 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.
6/10 Okay
Helen
Travelled with partner
21 May 2024
Liked: Cleanliness, staff & service
We were up graded to a suite, which was very sweet of them. But it is very tired, need a little bit of TLC.
Helen
Stayed 2 nights in Apr 2024
Response from TO on 21 May 2024
Thank you for your feedback. We're glad you enjoyed the upgrade but apologize for the condition of the suite. We appreciate your comments and will look into the necessary updates.
Really comfortable bedding, exceptionally clean and great service - on top of being a beautifully decorated hotel!
Natasha
Stayed 1 night in May 2024
Response from RL on 21 May 2024
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!
So dirty under washroom sink, and looks like they never clean it up
Derek
Stayed 1 night in May 2024
Response from TO on 20 May 2024
We're sorry to hear about the cleanliness issue you encountered. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing it to our attention.
10/10 Excellent
JON MIKIO
Travelled with partner
19 May 2024
Friendly help at every station
JON MIKIO
Stayed 3 nights in May 2024
Response from TO on 20 May 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.
Front desk staff was very helpful with check in and accommodating our needs. Room was very cleanly and comfortable.
Alisha
Stayed 1 night in May 2024
Response from TO on 20 May 2024
Thank you for your review! We're pleased to hear our front desk staff was helpful and that you found your room clean and comfortable. We hope to welcome you back soon!
Attentive staff and clean. Will visit again next time I'm in Vancouver!
Tatianna
Stayed 2 nights in May 2024
Response from TO on 20 May 2024
Thank you for your review! We're glad you found our staff attentive and the rooms clean. We look forward to welcoming you back on your next visit to Vancouver!
Excellent location. The staff is extremely courteous, professional, and helpful. The rooms are kept very clean. The room is comfortable, quiet, and the bed was comfortable on the back. We would definitely return to the Sutton and recommend it to our family and friends.
Scott
Stayed 1 night in May 2024
Response from TO on 20 May 2024
Thank you for your wonderful review! We're delighted you enjoyed our excellent location, courteous staff, and clean, comfortable rooms. We look forward to welcoming you back and appreciate your recommendation to family and friends.
Thank you for your 5 out of 5 rating ! We truly appreciate your business and hope to see you again in the near future .
10/10 Excellent
Hasan, Calgary
Business traveller
16 May 2024
Liked: Cleanliness, staff & service
Good location.
Hasan
Stayed 1 night in Jan 2024
Response from EA on 16 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed the location. We look forward to seeing you again.
Thank you for your review! We look forward to seeing you again soon!
8/10 Good
Frank
Business traveller
14 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is aging
Frank
Stayed 3 nights in May 2024
Response from RL on 15 May 2024
Hello Frank, thank you for your review and we hope you had a great stay with us. As you may not know our property is under renovation. It will look fresh and new in the coming months.
4/10 Poor
Jerred
Travelled with partner
13 May 2024
Liked: Cleanliness
Got "upgraded" to a smaller room with smaller beds for a higher cost than what I paid for on expedia
Jerred
Stayed 2 nights in May 2024
Response from TO on 20 May 2024
We're sorry to hear about your experience. Your feedback is important to us, and we'll look into this matter to ensure it doesn't happen again. Thank you for bringing it to our attention.
Thank you for your glowing review! We're thrilled to hear that you enjoyed our property, service, and amenities during your stay. Providing a great experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
I planned on using The $25 VIP reward I was supposed to get on breakfast so I went to the restaurant at 8:50am and was told that they were going to stop serving breakfast at 9am “So sorry” but I could order room service. When I checked it out the elevated costs for that service was total BS. $12 for a cup of coffee???
David
Stayed 2 nights in May 2024
Response from HS on 13 May 2024
We apologize for the inconvenience you experienced with the restaurants breakfast service and the unexpected cutoff time. Your feedback is appreciated, and we hope to welcome you back for a better experience.
Thank you for your feedback! We're delighted to hear that you found your stay comfortable and our facilities clean. We aim to provide a pleasant experience for all our guests, and we hope to welcome you back soon.
10/10 Excellent
Sarah Margaret
Travelled with family
11 May 2024
Excellent location..easy to walk to all tourist spots and great restaurants. Not too far from airport and easy onsite parking
Sarah Margaret
Stayed 3 nights in May 2024
Response from EA on 11 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed our location and look forward to seeing you again.
Beautiful view! Received a free upgrade which was nice. Nice hotel.
Cheryl
Stayed 1 night in May 2024
Response from HS on 13 May 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the beautiful view and the free upgrade during your stay. It's wonderful to know that you found our hotel nice. We hope to welcome you back for another enjoyable experience in the future.
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.
We very much enjoyed our room. Hotel lobby was very inviting and light filled. Staff were great and helpful.
Close to restaurants and shopping. A movie theatre was across the street and one block away was an IGA grocery store opened 24 hours a day that had anything you could want including hot meals. If travelling for medical reasons the Saint Paul's hospital was within walking distance.
John
Stayed 2 nights in May 2024
Response from EA on 8 May 2024
Thank you so much for taking the time to share this wonderful review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.
Good service. Quiet and clean. Located in walkable distance from restaurants and shops.
Christina
Stayed 3 nights in May 2024
Response from EA on 9 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.
Classy hotel
It was full
That gives you the idea
Used the pool and jacuzzis
Excellent staff from doorman to porter to desk staff
Lindsay Gordon
Stayed 1 night in May 2024
Response from TO on 8 May 2024
Thank you for your feedback! We're delighted to hear that you found our hotel classy and enjoyed your experience with us. We're glad you were able to use the pool and jacuzzis and that you found our staff excellent from the doorman to the porter to the desk staff. Your positive comments mean a lot to us, and we appreciate your kind words. We hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.
This hotel was lovely. Great location, within walking distance from many places and the staff was great. Would definitely recommend.
Kaitlyn
Stayed 3 nights in May 2024
Response from EA on 5 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed the location, accommodations, and service. We look forward to seeing you again.
Close to shopping and entertainment
lovely restaurant Pleasant staff.
GAIL
Stayed 1 night in May 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed our restaurant and service, and we look forward to seeing you again.
The staff was wonderful! Concierge sent us to the best restaurant, housekeeping was very responsive, front desk was charming. Will definitely return!
Linda
Stayed 1 night in May 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay, and we look forward to seeing you again.
Thank you for taking the time to share this review of our hotel. We are pleased to see that you enjoyed your stay, and we look forward to seeing you again.
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed your stay, and we look forward to seeing you again.
6/10 Okay
Cherry Christy
Travelled with family
2 May 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Perfect location in downtown Vancouver. Close to shopping and restaurants. Clean and basic room. The gym was excellent. I love it! Food tasted so good! I have to call to f/u tho because it had been an hour late. Waffles already cold but still tasted so good. AC was not working. It was warm in the room. My room card wasn’t working for the pool so I have to ask the receptionist to give me a card that’ll work. Receptionist said that the gold card has an access to the pool and not the bue card. She gave me a gold card but when I entered the pool, there were so many people so I didn’t use it. When I went back to my room, the card didn’t work. Glad my husband was inside. If the pool is open for all the hotel guests, all hotel guests with room cards (blue and gold) should be able to enter the pool hassle free.
Cherry Christy
Stayed 1 night in Apr 2024
Response from EA on 4 May 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see that you enjoyed your experience and we apologize for any inconvenience. We look forward to seeing you again.
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.
Beautiful hotel. Friendly, helpful staff. Super clean. Great location. Will definitely stay here every time in in Vancouver
Meagan
Stayed 2 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our accommodations and location, and we look forward to seeing you again.
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations, and we look forward to seeing you again.
Grest location. Walkable to Robson, Granville and the Waterfront.
Rooms and property were super comfortable and clean.
Just a couple of cons - fridge occupied by paid items only. Would have been nice to have a fridge to put beverages and leftover food in.
Tv also said it had Google Chromecast but didnt seem to exist or work in our roo.
Eliza Angeline
Stayed 3 nights in Apr 2024
Response from EA on 1 May 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see you enjoyed our service, accommodations, and location. We look forward to seeing you again.