"Not sure where you start, not sure where it got the third star from. I got bit by bed bugs, so mattress need to be changed, no fire alarm and one plug socket which was the TV one we used, lucky we had an extension lead. No fire exits and if on 4th floor then you need to take the lift to 2nd floor and walk the rest of the way, shower and bathroom were in good order, the location is perfect as it’s a simple walk from the river so getting in late at night easy way to navigate. A good hotel for a strong solo or mates, this isn’t romantic at all, and solo travellers be careful as the main door was always open so for safety and security I would be mindful. A positive also is breakfast was free and no issues, but the bed bugs 😭😭."