Cari Istana di Wairakei

"Did not have any shampoo or conditioner"

"Really helpful and accommodating staff. I was going to be late for check-in but staff waited and even upgraded my room. Really good as I had an exhausting day. Thank you. Beautiful and comfortable room and bed. Super clean!"

"Loved the apartment, it was 5 stars !!! The breakfast especially the service was a real letdown though!!"

"All good"

"Nice overnight stopover."

"Our stay was amazing, starting with our arrival, staff was so kind, welcoming. The room, it was perfect for a family of four, all we needed was right there. The pool, oh my goodness, don't get me started this was amazing, my girls & husband loved the waterslides. I love how movies were played. The cave was cool & the swim up bar was a high light."

"Undercover car parking"

"Extremely disappointing experience – Terrible check-in process and lack of customer service. Our experience at Lakeside Hotel has been absolutely terrible. The hotel operates with a self-check-in system, but the instructions are supposedly sent by email. Unfortunately, they never sent us the check-in instructions, and when we arrived, we had no way of accessing the property. We spent over 50 minutes outside in the rain, trying to contact someone. They provided a WhatsApp number, but nobody...

"very nice place to stay at"

"Nice wee place at a reasonable price. Our room was dated but very clean and comfortable. Great shower water pressure and comfortable bed. Would happily stay again."

"As usual great staff great hotel"

"Our room was clean and staff were great."

"This property is rather tired, and in need of updating, with certain things actually needing replacing. However, the views over the lake are to die for, and the location for walking into town and around the lake, absolutely perfect. Good parking facilities, friendly reception staff, and our apartment was extremely spacious. It’s our second year staying here, so overall, we’re happy, but it just needs a bit of TLC."