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"A comfortable, clean room and good tea facilities. Breakfast in the morning catered widely with fresh food, cheerful greeting, self service and catered well for gluten free. Fantastic staff to greet you when you first arrive and help with anything you may ask. I would definitely return whenever travelling to Birmingham. Thank you. "

"The breakfast was buffet style breakfast, hot food (sausages, scrambled eggs, beans, tomatoes, crispy potatoes, black pudding) pastries, toast, bread, cereals, continental style meats and cheeses. The room was clean and spacious, bath with shower. Slept really well. Room was warm, although if I'd had a look at the thermostat I'm sure it would've been fine. Even though the hotel is on a busy street and roundabout. You'd never know, so quiet. Staff really freindly and helpful. Close to the trian station and 10 minute walk to the Bullring"

"Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though."