"I found several strands of hair under the toilet seat and in the bed, which was completely unacceptable given the amount of money I paid for the room. I immediately called the operator, and Erica informed me that she would send housekeeping to the room. Unfortunately, that never happened, and I had to go down to the front desk myself to address the issue. We were eventually moved to another room. The room should have been cleaned prior to our arrival. This was very disappointing.
Additionally, one of the valet drivers hit another vehicle while bringing me my car—yes, my car was involved in an accident. While the staff was very apologetic and helpful in handling the situation, this was another issue that should not have occurred, especially considering the cost of staying at this establishment. I am now three hours away from home and will miss work because the car rental businesses are not open, creating an even more stressful and unexpected inconvenience.
To make matters worse, we were celebrating my husband’s birthday, and this was certainly not the weekend we had planned.
For the most part, the staff was friendly and helpful. Joe and Jesse, in particular, were extremely supportive while assisting with the vehicle situation. Joe even offered to drive me home, which I greatly appreciated. Their kindness and professionalism were the bright spots in an otherwise very disappointing experience."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
